Need help

I cannot get any files downloaded and I think it is my avast, can someone help me or should I just uninstall this program, thank you

Are you getting any error messages ?

What are you trying to download ?

How long have you had Avast and have you had this before, e.g. has it g=just started.

What avast program and version number are you using ?

I don’t know all all of this, I probably blocked something when it wanted to download fully now it fails to download anything with a message attached that it conducted a virus scan

Surely you must know what it was that you were trying to download ?

Where where were you trying to download it from ?

Without information it is almost impossible to get an idea why this is happening and try to give a suggestion on how to overcome it.

Avast doesn’t just block things it should at the very least give a warning or an Avast Alert.

A picture of myself from my mail was the latest, I know the sender it could have not been suspicious or something like that

I have no idea why this might be, the Avast Mail Shield or Web Shield scans your emails as they are downloaded, it shouldn’t just block if there is something malicious it should Alert. Are you using an email client such as Thunderbird where you download the emails to your system and viewed in the email client. Or are you using web-mail, email viewed through your browser ?

Clearly this isn’t happening or you would know. But at the very least I would have expected you to get an error message. Presumably the email is downloaded but the image isn’t ?

How have you been using Avast ?

How do I get a reply from Avast customer support? A month ago I reported that since upgrading to Avast Ultimate, my full virus scan sticks at 99% complete. After running the support tool and uploading the file, I was told my case was being passed to a higher level team. That was over three weeks ago and when I ask for any progress, I don’t receive any replies. Is this what I paid for?