Need opinions on these problems...don't know if avast is to blame or not

Hi All
I’ve just the past two days downloaded a couple of tracks off walmart.com music stores. I’m having awful problems with digital rights management getting screwed up licenses etc. I’ve found instructions on the net about deleting drm folders done that and walmart.com support helped me find the registry entry and delete the folder in there, the problem is, everytime I reboot a different song won’t work. Walmart.com support asked what firewall I have and said that windows media player 10 needs unhindered access to the internet. Well…I can’t quite figure out where to do that in home edition???

I told avast to leave .wmf files alone (I hope that isn’t dangerous, are there viruses that can come in on wmf or mp3 files?

I’m also having an issue with musicmatch not being able to get to its music store or the radio functions–won’t let me log into or create an account either. I had version 8.1 musicmatch plus, it WAS working in the past it’s only recently I noticed it can’t see the internet anymore. I upgraded to musicmatch ten to see if that might fix it, no luck, didn’t fix it. I tried telling avast to exclude www.musicmatch.com, that didn’t help.

All suggestions are greatfully appreciated.


Hi Sue,

There is no need for another post. You could have added more info to the first post you made or made an additional post to that same thread. If you need help on how to do this, please ask. :slight_smile:

I made a reply to your post in the other thread asking for more info from you. If I can not help, I am sure there is someone on this forum that can. Please be patient as much of the help here, especially on weekends, is completely voluntary. The Avast team also visits the forum often. There are many knowledgable people here and I feel sure help is available for your problem. :slight_smile:


Well there was that wmf exploit that was a pretty big deal at the end of the year. Make sure you have the Windows patch Microsoft released in January. Even with that I would not be entirely confortable allowing wmf files in un-scanned.

As far as I know my windows is up to date on the desktop. Thanks, I heard about the rootkit fiasco but I hadn’t heard there was a .wmf file exploit. Thanks I’ll take that out.

Apologies, I just wasn’t sure if there would be anybody looking at a thread started a year ago, thanks. This is really strange because not only doesn’t music match work. I can’t access the musicmatch web page AT ALL, in any browser on my desktop running xp professional with service pack two. I thought maybe the router firewall might be causing an issue but that doesn’t seem to be the case because my laptop running home edition, service pack two can go right to the musicmatch web site. So if the laptop can get to the web page can we rule out firewall issues? Or could the differences in home edition and professional have something to do with it? I found an article that said that sometimes registry messes can affect your ability to get to certain web pages. Now I just need to find instructions for fixing those registry entries or a utility that will do it. I’ve tried flushing the dnscache and a few other things, it’s like something has blocked that web page on my desktop, I know it’s been this way for a couple of months I just wish I could lock down better when it started and what went on before the trouble appeared.


No problem, Sue. :slight_smile:

When you post in an old thread, this old thread is brought back to the top of the list and maked as “new.” So, we easily see it and look at it. :slight_smile:

For a registry cleaner, you can try the free TweakNow Regcleaner Standard. Please be careful with the use of it.

http://www.tweaknow.com/RegCleaner.html


SOLUTION: Well I was going around and around trying to fix my musicmatch issue then suddenly I got the problem of XP idle functions spiking my cpu use out, so the dumb thing sits there and spikes every five seconds or so and makes the machine pause all the time. From what I read this can be driver interactions so I started ripping out stuff like the firewalls and antivirus stuff and the video drivers. Since I’ve got a nvidia 3 chipset on this motherboard when I ripped out the video drivers completely it also took the chipset drivers with it.

That annoyance turned out to be the solution. I had forgotten that the nvidia 3 chipset drivers come with a “hardware” firewall for the ethernet chip built into the board, it enables by default unless you say no when you install the rest of the chipset drivers and there’s no little icon in the task tray or anything indicating that it’s sitting in there nor is there anything in the software install/uninstall section–I’d forgotten about it entirely and now that I think about it the problem with musicmatch did happen around the time I put the new motherboard in here.

Well I’m glad I solved it but at least for now I’m not putting the AVAST back on here for two reasons, for one it apparently didn’t stop a keylogger from going on my system and two it didn’t even find the keylogger at all. A antivirus and antimalware that misses a keylogger??? Mindspring is offering a free package(Infinion or something like that) to customers that has malware and fireware and antivirus (that also catches keyloggers (in fairness pestpatrol missed it too and it was running all the time the avast was here). I’ve found the free virus scan at www.trendmicro.com is really good and finds stuff that others miss, avast was a LOT better than when I used to run that when I had Norton (there was a ton of stuff norton missed) . Just thought I’d post this for the next person losing their mind with a problem that isn’t thinking about the hardware firewall that comes with the ethernet chip drivers in the nforce chipsets.

:slight_smile: Hi Sue :

 Avast is not geared to finding keyloggers, but programs
such as Ewido & A-squared are if you are interested in
looking inti these 2 !?

Key loggers are really in the category of spyware and are best tackled by those anti-spyware and trojan hunters.

Aside from the ones Spiritsongs suggests if you haven’t already got this software (freeware), download, install, update and run it.

  1. Ad-Aware
  2. Spybot Search and Destroy
  3. Spywareblaster Don’t install this until you are clean.

One single anti-virus program will not catch every virus, trojan, adware or spyware infection, so it is perhaps best to employ a multi level approach to protect your system.

avast provides good levels of protection, but it can’t catch everything, there are instances in the forums were people are asking how can they stop avast detecting their key logger (that they are using for legit purposes).

However, it is your system and your choice how you protect it, but take care not to throw out the baby with the bath water.