Network Changes from Trusted to Untrusted after reboot

Avast Business
1

We are currently on 22.4 (2699) build and we have users that are having their network profile change from Trusted to Untrusted after a reboot. We can get it to change back to Trusted by unplugging the ethernet cable and plugging it back in. This only happens to a few at a time. We have ran Avast Clear and then reinstalled and that seems to work. We have had a few pc’s where the issue has returned. Any one else seeing the same?

2

Reported to Avast.

3

Hi, similar reports here…
https://forum.avast.com/index.php?topic=319089.msg1689155#msg1689155
https://forum.avast.com/index.php?topic=319636.msg1687536#msg1687536
https://forum.avast.com/index.php?topic=315183.msg1688984#msg1688984

4

Hi Caves,

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (switch to trusted profile, reboot and check FW profile changed to untrusted).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK