I sent logs for 3 different machines which I help with. Two of these (1, with Home XP; 1, with Windows 7) use Comodo Internet Security Suite with the anti-virus deactivated or simply not installed.
One other machine uses Ashampoo Firewall.
All of these machines share the same problem with updating. I have only seen them connect from the regular user interface to register the software on the web. This may sound incredible, but I have only managed to get one of them to update using the regular user interface once (Yesterday.) Other than that, for all three installations, The users of those computers have found it necessary to update using the Add/Remove Panel in whatever version of Windows in which they were installed.
The error message from the user interface is always, “error, unable to connect to server” (or something very close to that
)
It’s very strange, but the updating process from the Add/Remove panel is usually sure-fire and fast, except sometimes Avast will take a long siesta (35 minutes !!!) while waiting for any other program operating to close on my system before it finishes updating with the downloaded files.
SO yes… One machine uses Ashampoo Firewall, but the other two use Comodo FIrewall (Comodo Internet Security).
Also, you may note that there are various other security programs installed on the different machines, but this problem seems to happen with them installed, not installed, or installed and inactive.
I have also tried completely removing Avast on all machines and then reinstalling the software freshly. The latest attempt to do this was during the past few days. This is not appear to have any affect on the problem mentioned. The fresh installation was accomplished using a freshly downloaded version of Avast Free Antivirus.
There is only one facter that these installations might have in common from my point of view. When I install my own software on any machine I tend to install it in a folder at location C:\Custom\System\etc\etc instead of C:\Program\etc\etc.
I came back to add this detail. Another thing in common is that these machines are also generally using dialup connections.