+1
I’ve just checked gmail with firefox, no problem at first but when I wanted to go to the next page in my inbox, the same error appeared.
I disconnected and then reconnected to gmail, but I didn’t get the error again (for 1/4 of an hour).
The problem therefore seems random to me, and without having consulted this topic I would have found it hard to blame avast.
The main risk is that a lot of sites will try to dupe you into downloading extensions, executables and such. If you are careful enough, it’s not that bad. But, yes, it’s best to keep Webshield on, but I’m tired of reloading my GMail tab all the time to get rid of the error message.
I’ve just called Avast phone support (in my country). I’ve explained the problem, and the representative sent me an e-mail with the case number so I could reply to this e-mail with more information, what I just did. Let’s hope this gets escalated high enough to someone that can in fact check the problem and correct the bug.
I’ve included the link for this thread in the e-mail I sent.
Isn’t it risky to turn off webshields while browsing the internet? My present workaround is to use Firefox private browser, where this problem with Google sites (including YouTube, which periodically gives me a popup saying I am offline, and Calendar, which went offline this morning while I was trying to edit an event) does not occur. This approach logs me out of all site accounts every time I close the browser so it is not an ideal solution. Or I use Chrome, where the problem doesn’t occur (but then I can’t access all my Firefox bookmarks).
I’ve tried lots of things (including turning off HTTP/3 in Firefox) and nothing worked. Then, I turned off Webshield in Avast and voilà! Problem solved.
I’ll try to reach their support and report the problem. Maybe this will be escalated and resolved. For now, no webshield for me.
Thanks for your effort. I am not optimistic, however. If this problem were widespread and not limited to a handful of users who’ve reported it so far, or if this were a case of paid Avast users, I would be more optimistic. I just hope that with 24.8 the issue might be resolved…
I sent yet another feedback to Avast via the feedback link in About Avast, repeating what I wrote to them before. I also sent them the link to this forum again. It would be better if we had an email address for the relevant department - I haven’t been able to find it so far.
You can count one more person with the same problem in Firefox + GMail - oops the system encountered a problem (#001). For me it started yesterday. I already have done some tests and changes here, including some flags in Firefox (disabling HHTP 3) and the problem persists. Avast updated yesterday, so it probably is the cause.
I’m using same versions of Firefox and Avast on Windows 10, and so why am I getting this insoluble issue?
FWIW I am using Firefox 129.0.1 (64-bit) with Avast Free 24.7.6124 (build 24.7.9311.860) on Win10, with no browsing issues.
I uninstalled the Avast Online Security & Privacy browser add-on soon after it became unsupported.
I didn’t know they had, but in all honesty I have never really liked that add on during the very short time I tried it. For me it was just some more graffiti in the web search results - plus if you have the Web Shield I couldn’t see the point of the add-on.
I can’t see the correlation of your comment that I highlighted in your quoted text and having Avast browser extension (or not) shouldn’t make a blind bit of difference the web shield is still going to scan the web content of pages you elect to visit.
I guess since Avast discontinued their browser extension for Firefox back in April, they no longer care if their web shields disrupt Firefox performance…
“We have ended support of our Avast Online Security & Privacy browser extension for Mozilla Firefox. If you are running Avast Antivirus, note that Avast Web Shield helps protect your Firefox browser.”
https://support.avast.com/en-us/article/aosp-firefox-discontinuation-faq/#pc
Unfortunately, the problem still persists!
Firefox 129.0.1
Avast 24.7.6124 (24.7.9311.860)
DONE.
You could also try the AvastUI > Menu > Settings > General > Troubleshooting > Record a performance problem - it may also be worth checking the enable debug logging option.
DONE.
Thanks, I did that. Perhaps all of you should do the same.
If you Right Click the Avast tray icon and select About Avast you are shown a screen which invites “feedback”.
You could try that, but do include a link back to this forum thread.
Yes, we have established that. The question is, as I posted before, is there any way Avast can be contacted about it? This has to be reported to the developers to see if they are doing something about it.
It is quite expected behavior… Because there is a complete communication error with Google resources regardless of which ones. Avast has some bug that randomly causes something to be handled incorrectly.
For most users it will probably be best to set everything to automatic… Manual is useful when for some reason we want to control when the update should occur.