New beta version 21.8.2483

[bob3160]

@lukas.munduch post:20

@bob3160 post:19

@lukas.munduch post:18

@bob3160 post:17

@lukas.munduch post:16

Hi bob3160, I also noticed that after you uninstalled Icarus AV (-> based on new setup) you installed Instup AV (-> based on older setup). Was it intended switch? If yes, can you please tell me what was the reason? I would like to know if there was some issue with our new setup. Thank you

Lukas

No issues with Icarus. I uninstalled Omni to try out AvastOne then uninstalled Avast One and installed Omni again from the link in this thread. Which gave me the old version instead of the beta version I was expecting.

Good, here you can find Icarus BETA installers for case you are still interested in testing of AV based on new installer (it will install the latest 21.8 AV BETA build)

https://honzik.avcdn.net/setup/avast-av/beta/avast_free_antivirus_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_premium_security_online_setup.exe
https://honzik.avcdn.net/setup/avast-av/beta/avast_omni_online_setup.exe

Thank you and have a nice day

After the install, the UI was black. After Rebooting I couldn’t open the UI or access anything via the tray icon.
Repaired, rebooted twice, same problem. UI doesn’t open and no access via tray icon.

Hmm, it is strange. Did you try Omni online package? I briefly retest clean install on my VMWare image and I did not induce issue but we will definitely check your logs if you will be so kind and generate support package for us. Did you perform OS restart after instup AV uninstall? Thank you

Maybe there can be also issue in mixed Instup and Icarus AV. I will definitely try to retest also scenario when Instup Omni is installed before Icarus Omni.

I’ve just tried a clean install this is what I was greeted with after the installation finished.

https://d1ka0itfguscri.cloudfront.net/Lh/2021/09/07/13/16/crQiIDVQgGe/preview.jpg

[bob3160]

@ lukas
How do I generate and send the logs when I can’t open the UI?
I’ve found the support tool. Generating logs now.

[bob3160]

@bob3160 post:22

@ lukas
How do I generate and send the logs when I can’t open the UI?
I’ve found the support tool. Generating logs now.

DFXY1

[lukas.munduch]

@bob3160 post:23

@bob3160 post:22

@ lukas
How do I generate and send the logs when I can’t open the UI?
I’ve found the support tool. Generating logs now.

DFXY1

Thank you for support package. Just quick info from my retest:

1. Instup Omni uninstall, OS restart, Icarus Omni installed - all OK
2. Instup Omni uninstall, no OS restart performed, Icarus Omni installed - AV is corrupted after install, I reported this as new bug

There is definitely issue if no restart is performed between Instup AV uninstall and new Icarus AV install. Do you remember if you performed OS restart or not? If yes, it can be some different issue. We will definitely check your logs and will hopefully find what was wrong on your machine. Thank you again

[bob3160]

@lukas.munduch post:24

@bob3160 post:23

@bob3160 post:22

@ lukas
How do I generate and send the logs when I can’t open the UI?
I’ve found the support tool. Generating logs now.

DFXY1

Thank you for support package. Just quick info from my retest:

1. Instup Omni uninstall, OS restart, Icarus Omni installed - all OK
2. Instup Omni uninstall, no OS restart performed, Icarus Omni installed - AV is corrupted after install, I reported this as new bug

There is definitely issue if no restart is performed between Instup AV uninstall and new Icarus AV install. Do you remember if you performed OS restart or not? If yes, it can be some different issue. We will definitely check your logs and will hopefully find what was wrong on your machine. Thank you again

I honestly am not sure. I’ve done so many uninstall- installs restarts clean install that I’m not sure.

[bob3160]

@bob3160 post:25

@lukas.munduch post:24

@bob3160 post:23

@bob3160 post:22

@ lukas
How do I generate and send the logs when I can’t open the UI?
I’ve found the support tool. Generating logs now.

DFXY1

Thank you for support package. Just quick info from my retest:

1. Instup Omni uninstall, OS restart, Icarus Omni installed - all OK
2. Instup Omni uninstall, no OS restart performed, Icarus Omni installed - AV is corrupted after install, I reported this as new bug

There is definitely issue if no restart is performed between Instup AV uninstall and new Icarus AV install. Do you remember if you performed OS restart or not? If yes, it can be some different issue. We will definitely check your logs and will hopefully find what was wrong on your machine. Thank you again

I honestly am not sure. I’ve done so many uninstall- installs restarts clean install that I’m not sure.

I don’t know what you guys did on your end but as of this morning, I’m able to open the UI and access the functions via the Avast sys tray icon. Thanks

[Asyn]

Note, I just got updated to 21.8.2484

[bob3160]

@Asyn post:27

Note, I just got updated to 21.8.2484

21.8.6575 (build 21.8.6575.0) is what my Omni shows. after the update
that just occured.

[KarelŠťavík]

@bob3160 post:28

@Asyn post:27

Note, I just got updated to 21.8.2484

21.8.6575 (build 21.8.6575.0) is what my Omni shows. after the update
that just occured.

Yes, new version just released. And one more (probably) will come today.