New Client 17.2.2517 problem

Avast Business Cloud Management Console & Clients
1

I have a few PC’s using Avast for Business. Since the client update, if I double click on the icon in the system tray on Win 7 Pro or Win 8.1 pro, I see a screen that says:

You’re protected
There are a couple of things to fix (with a button that says “fix all”)
Uh Oh, Your license is about to expire, Please contact your administrator

Reboots don’t correct the issue. The client and virus definitions are up to date as of the writing of this message. Pressing the “fix all” button does nothing.

see attached screen capture for more information.

2

Same here. Request (127351) made to support without an answer.

They only say: “Please allow some time for things to sync. They just released the new version and everything needs to update.” three days ago.

3

Yes, I just wanted to say I have the same thing happening on my computers. Clicking Fix All button does nothing. Also, it would be nice if it stated what it was trying to fix, too.

4

+1

I found 1 computer with this problem. I ended up uninstalling Avast, running Avastclear, then installing v12.3 again from offline installer. Once it was all stable I upgraded to v17.2 and was all good.

Clearly not the best solution but might help get people out of a jam.

5

This is configuration issue of the new UI, which is not related to the Free version or anything else. Fixed now, all endpoints should get the configuration in 24 hours. You can restart AvastSVC to get the configuration sooner. You can check modification date of file “c:\Program Files\AVAST Software\Avast\setup\config.def” if you got the configuration.

6

Thanks, I’m seeing the fix automatically applied to the two systems I mentioned in the first post.

7

misak - glad you guys are fixing this. Will this fix the other issues that people have been reporting including the “temp profile” issue? Or is that something else you guys are working on?

8

Temp profiles is different issue. Already in our Jira as issue AV-13163, we are working on fix which will be delivered as micro-update.

9

Thanks for this feedback, it’s the first “official” recognition from Avast that I have seen that there is a problem with profiles.

I have turned off Automatic Program Updates in my console policy, definitions updates are still on. Will I still get a micro-update deployed with that combination setting, or do I have to turn Program updates back on/manually update?

10

Jira? Do you have any ETA for the fix? Is this communicated officially anywhere?