Newest version on win xp makes system crash

Avast Free Antivirus / Premium Security
1

Hi, after the latest program update, windows xp crashes while booting. At first, everything seems normal, but after choosing the user the system freezes. I was able to get the computer working by rebooting in safe mode and restore a version from before the avast program update. Now my systems works again, but avast sais it doesn’t protect me anymore :-
Any suggestions?

2

System Restore can be a double edged sword and frequently it messes up avast.

I would suggest you do a clean reinstall:

  • Download the latest version of avast, 7.0.1426 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x).

    1. Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
3

Well, at least that double edged sword got my pc working again (apart from Avast). Did a clean reinstall, like you suggested, now everything works fine. Thanks for your help!

4

You’re welcome.