I have 3 desktops & 1 laptop. I desktop & the laptop are fine but 2 of the desktops will not connect to the internet. After a few minutes an error box pops up that says ashwebsv.exe application error. The instruction at 0x0031e38b referenced memory at 0x50545498 the memory could not be read. Click on ok to terminate the program - click on cancel to debug. If you click ok everything is fine , the interenet works until you restart. Then you go through it all again. If you turn off the web shield everything is fine. I work on pcs, I have installed avast on at least 50 machines & have never seen this problem before. Please help. All 4 pcs have the same software & firewall settings.
ah ?
what os and firewall
XP . Windows firewall & bsafe firewall. It still does it with the bsafe turned off.
Now this morning they are all 4 doing it.javascript:void(0);
what did you find when you googled
javascript:void(0) ???
I would imagine tons of its as it is a very common term often used to open new windows from a link in a web page.
Like you I haven’t seen anything like it I have also never heard of the bsafe firewall. Though this is unlikely to be issue, does bsafe allow ashWebSv.exe internet access ?
What other security software do you have ?
Can you be a little more specific as this doesn’t describe what it happening.
Yes I did find tons of similar message on google, but nothing that addressed my specific issue. Other security is spybot( not using teatimer) & spyware blaster. Bsafe is an internet filter that you can customize to block certain types of material. The bsafe firewall does allow access from avast & udates etc… I am not using the firewall on the router ( Dlink ) What it does is when I click on firefox or IE the status bar will load almost to the end & then hang, if I close & try again the page wont load at all. If I wait long enough the above mentioned error box pops up, once I hit ok to terminate everything is back to normal. Or I can terminate web shield through the avast settings & everything is back to normal. I have used avast in the past along with bsafe & have had no issues.
Sorry to double post, but I am using a dual core amd with 2 gig of ram, so hardware is not an issue.
It is something to do with Bsafe, I uninstalled it & the problem went away. Im waiting for an email from them now, in the mean time if anyone knows what to do, I’m listening. Thanks
It’s best if you install a better third-party firewall like Comodo, OnlineArmor, or ZoneAlarm.
I think I do and it could be what you posted earlier.
Bsafe is an internet filter that you can customize to block certain types of material.
The web shield is also effectively a filter as it routes port 80 (http) traffic through a localhost proxy. Whilst I don’t profess to know how bsafe achieves this filtering, but I would assume by a similar proxy port and it is likely to be this that is causing the clash. It shows that whatever part of the clash you terminate everything works fine.
So does bsafe use a specific port to filter whatever it filters and if so what ?
Do you have to set your browser or internet connection up to use that port, etc. ?
I am not sure if bsafe uses a proxy, I asked a bsafe tech & am waiting for a response. Is there a place to check & see? I am mainly a hardware guy. I looked at the thread “web shield causes all browsers to stop working”. This is basically the same problem I have, except I know that it is a conflict with bsafe. So I terminated web shield & set standard shield to high & all is well. Is this safe enough? Thanks for all your help
As I said I know absolutely nothing about bsafe so I can’t be of any practical help.
What I do know is that there are many filters about, commonly ad filters and they use a proxy, that is how they can pre-scan the traffic and filter it before it hits your browser cache and displayed to the screen. It was your mention of bsafe is an Internet filter that prompted the proxy question.
Personally I would have left bsafe uninstalled and chosen another proven firewall and leave the web shield enabled. The whole point of having the web shield it to stop infection getting on your system, prevention is better than cure.
Setting the Standard Shield to High has other ramifications as it would also be scanning files on your system that are of limited or no risk, this could have an impact on your system performance depending on you system spec.
From a quick and dirty google search I I would say that bsafe isn’t a firewall
This is the world's best Internet filter software for the family PC. Incredibly fast, reliable, and works with any ISP from anywhere in the world. Our family filter is fast, reliable, secure, and packed with customizable features. Best of all, it's easy to download and install. Our optional tamper-proof history report is included.
So you need a firewall anyway, for a worlds best of anything I’m surprised I have never heard of it, there are other parental control applications (that are free I believe) if that is why you are using bsafe for and they work with avast.
- Naomi Parental Control software (freeware) http://www.radiance.m6.net/
- Or K9 Web Protection, more flexible, less radical (closing the browser). Worth a try www.k9webprotection.com.
You can do a forum search for either of these and you will see what is required to make them work with avast.
The thread you mention is totally unrelated to your problem.
I cant believe you have never heard of it either, its advertised all over the radio constantly, I have been using it for 6 years & am very happy with it, I have tried some of the other parental controls & they just dont measure up. It has never caused a problem before & I have used avast for quiet awhile. I really dont use it for the firewall but for the parental control, the problem is there even with the firewall part turned off. The other thread may not be related, but why is the fix I suggest ok for them & not for me. No one mentioned the shield being on high causing any problems on the other thread. Just asking, thanks
Also, my email works fine, just not browsers with web shield activated, this is exactly what the first poster on the other thread said.
Since I live in the UK I doubt it is on radio here and rarely listen to the radio is probably the reason.
Nothing in the web shield processes functionality has changed (that might be related to this as far as I’m aware) in the last update, so I too don’t understand why it doesn’t work now. I don’t know if anything has changed with bsafe as they seem to make a big deal about it being tamper proof perhaps something there, but I have zero knowledge of how the product works.
Firewalls if resident, even when switched off still load virtual drivers and hooks, so there could still be some interaction even when disabled/switched off.
So we will have to wait the response of bsafe support on how the filtering is achieved.
The Internet Mail is independent from the web shield’s proxy, it uses its own localhost proxy. Forget about the other topic it really is totally unrelated to your problem.
The tech from bsafe said theirs uses port 80 also but does not use a proxy, they said I dont need 2 filters & that I am safe with the web shield turned off, that it is doing basically the same thing as theirs .It looks like this is the only way to use both & I wont give up the bsafe, & I really dont want to use a different anti virus either. Thanks for your help, I wasnt aware that you were in the UK, sorry if I sounded like a smart alec. You have been very professional & helpful.
I honestly can’t believe that bsafe could make such a sweeping statement that you don’t need 2 filters when the two products are for entirely different purposes and looking for different things.
I also can’t see how they have direct filtering on port 80 without some form of proxy.
Your system your choice.