No IP with Avast Securline

Hello,
I have an Avast secureline subscription for several years now. But it does not work anymore because it does not give me more virtual IP.
I have kaspersky security on my PC and I wonder if securline would not be incompatible with other anti virus.
SO i have uninstall kasperski… ANd … Same way and issue
Securline say : You are connected… But i can’t navigate in my chrome and securline write in “Virtual ip” : N/D

A idea ?

How did you remove Kasperski ???

with the uninstall program, why ?

If you used the removal tool mentioned here, ( https://docs.google.com/document/d/1-jYwX271V8s6hl47uO-S_TBOaJW-JxxN3cudix12H6c/edit )
Then it was properly removed. If not, then there may still be things left over that can interfere.

in fact, I have uninstalled again with the provided tool for a total uninstall of kapersky and securline still does not work.
So I took my PC to a friend to test with his line adsl and securline works.
I’m coming in my home (I’m in the campaign, on the internet with 4G) and securline no longer works. So it’s my 4G line that blocks.
an idea to get around the problem?

Have you tried different locations ???