no memory but tests ok

Viruses and worms
1

hello,

my computer HP Notebook runs very very slowly. I ran several scans, cleared lots of cookies, unistalled nearrly every programme and still slow. Looked at the task manager and my 900 Mb Memory was running at more than 800 with virtually nothing going. Went into diagnostic startup which only loaded 4 system files and stll taking over 450 Mb. I decided that must be bad memory, so tried memtest86 but there is no way to get to bios as this computer on windows 7 starter does not allow cd boot, and had its own memory tester that says all ok!!!

What is going on, please?

Kat

PS - This is my young daughter’s computer and the problem with memory may have been going on for a very long time.

2

Hi the biggest problem is that you have less than 1Gb of memory which for windows 7 is really not enough

But lets see if we can help by at least getting the disc clean, and then look at reducing the startup programmes

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKU\S-1-5-21-2363029007-1819767463-4179413500-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-2363029007-1819767463-4179413500-1000\..\Toolbar\WebBrowser: (no name) - {FF19B72A-36ED-4066-8865-A580AE938CCE} - No CLSID value found.
O4 - HKLM..\Run: [] File not found
[2012-09-22 18:38:41 | 000,000,000 | ---D | C] -- C:\ProgramData\188F1432-103A-4ffb-80F1-36B633C5C9E1
[2012-09-21 23:49:21 | 000,000,000 | ---D | C] -- C:\ProgramData\{A8DA1505-E615-42BB-BB77-74D5CC91FE7E}

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Run windows disc defragmenter

3

Hello

Here is the log. I will defrag tomorrow morning. Start up files already at bare minimum but services not touched.

Thank you

Kat ('s mother)

4

Hello

I have defagmented disk and cleared icons off desktop. On startuptab of msconfig I have only

HP Wireless Assistant
IDT PC Audio
Syntaptics Pointing Device Driver
HP Quick Launch Buttons
Intel (R) Common User Interface
Microsoft Security Client
RAID Event Monitor
hpwuSchd Application
Akamai NetSession Client

After doing what you told me memory a bit better but still around 650 Mb after startup with computer not being used. My mom has similar m«nitebook with more itmes at start up and her memory usage is arounf 200 Mb .she uses XP

kat

5

XP is considerably lighter on system resources than win7, 1GB on XP would be adequate. On win7 32bit versions, 2GB I would say is adequate and on 64bit versions of win7 4GB.

Unfortunately notebooks aren’t are easy to upgrade RAM on.

6

You could temporarily disable the following using MSConfig

RAID Event Monitor
hpwuSchd Application
Akamai NetSession Client

Also win 7 uses as much memory as possible to save page file switching

7

Hello

I have been reading on Akamai and it seems I could/should uninstall it altogether. What do u think, please?

Kat

8

I have never used Raid on any system with multiple drives. First I doubt that your netbook has multiple drives so I doubt it is setup to use Raid (even if the notebook had an SSD and HDD), so I wouldn’t see the point in having a RAID Event Monitor running.

I’m no expert as to whether you should uninstall it, but it is certainly something to disable as essexboy suggests and see.

9

Unless you are expecting to do remote access then I would uninstall it

10

Thank you. It is woking faster. I have also introduced virtual memory 1500 Mb. hope this is ok.

Kat

11

Not bad (it should be 1.5 times the RAM) , how much was allocated when left under the control of windows

12

i looked at my mother computer on XP and it had around 1500. Mine had nothing. Shall I leave things as it is now or do u want me to do something else?

kat

13

No leave it as is, 'cos 1.5 times the RAM is good

14

If you have avast installed as your Antivirus then you should uninstall Microsoft Security Client ( Essentials ) as that will be sucking most of your resources and you shouldn’t have two AV’s on the same system.

Ah i just check through some of your logs and avast isn’t installed :-X