No need to renew! Avast has totally killed my internet connection. 100% secure!

Avast Free Antivirus / Premium Security
1

Thanks Avast. I’m totally secure now and won’t need your protection any longer since you’ve totally killed my internet connection since updating the engine and definitions a couple of weeks ago.

Sure I can browse the internet with the shields down but what’s the point? Now if I was trolling the dark net I could see that you’d be concerned, but Google too? Maybe you know something I don’t…

Seriously, this last Avast update has somehow decided to totally kill my internet after about 10 minutes of rebooting. No setting changes, just the last !@**#! update caused an immediate screw up. I reverted back to the previous version and have no problems so by process of elimination, Avast is the issue.

Unless someone can hep me figure out why Avast is blocking the internet, I’ve got three choices here - (1) Dump Avast Premium for Free and hope that it works, (2) dump Avast all together for something else or (3) dump the Win7 PC I’m using and use my MacBook Pro exclusively.

Thanks in advance for any help.

2

Firstly, updating the engine and definitions shouldn’t have this impact - a program update on the other hand if corrupted could have a greater impact, but not being able to connect to the internet is generally as a result of something blocking the web shield. Ordinarily that would be a firewall.

There are things which we could have suggested you try - but having reverted to an earlier program version, there is no way to fault find and resolve. One of the later suggestions would have been a clean reinstall and that is what I would suggest you try reinstalling the latest version again.

  • Download the latest version of avast, 10.0.2208 http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe and save it to your HDD.

    1. Now uninstall avast! - using add remove programs/Programs & Features, if you can’t do that start from the next step, reboot.- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.- 3. install the latest version, reboot.

Note: save the copy of avastclear.exe so it can be reused as some users are reporting that after running it, it is self-deleting.

3

Just to add to DavidR’s instructions, the importance of the “Reboot” can never be underestimated.
It’s not uncommon to need to reboot ‘twice’ to set drivers effectively etc. in security programs.
I’ve solved many issues by simply rebooting if something seems off. :slight_smile: