no reply to tickets

Avast Account (my.avast.com)
1

Hi i paid for avast anti virus and gave the wrong email address so i assumed thats why it doesnt work as it said that the licence key was inserted correctly even though i gave the wrong email address. Ive submitted 4 tickets including asking for a refund and i havnt got a reply to one ticket. Does any one have some advise please. TIA.

2
Ive submitted 4 tickets
There is your problem. Each time you create a new ticket or change a existing one, you will get back at the bottom of the stack making it last longer before you get a reply. It is a FIFO system which has been explained many times on this webboard already. Please use the search option before posting.
3

Thanks Eddie. I was instructed by avast by phone to submit new tickets. Ive just started replying with the same ticket no and still am not getting an answer.

4

As I said…
Don’t create new tickets and don’t change a existing ticket.