Hi,
Installed Avast Updater, updated to recommended drivers and lost sound completely in my laptop Dell XPS 9700 on Windows 11. Reverted back to previous drivers but still no sound. Asked Avast support, he spend over an hour, to no avail. He said he would escalate and send me email with follow up but never received it.
Still no sound, avast doesn’t have solution for their product issue which I can see exists for over 2 years now.
Please provide me fix if you can?
I found fix.
I went to Dell website. I looked for original audio drivers. I installed them and now I have sound back.
Smart.
Glad you found a fix.
Now consider getting a form of disk backup software. Many choices here: https://duckduckgo.com/?t=ffab&q=disk+backup+software&atb=v385-1&ia=web
Some are free, some paid. Do not click on Links marked as ADS please tho.
Driver updater has removed sound on both my laptops (ASUS and MSI), and I have spent all day trying to get it back. I’ve reinstalled Windows (factory default), and it still doesn’t work. I’m so close to cancelling my AVAST subscription.
Sorry you’ve got issues.
Please point us to the correct HP url for your system so we can see what we are dealing with here.
I have this issue now. I have an HP. Audio drivers have disappeared. My sound works with my earbuds. We’ve restarted, reset, restored with HP support… I’ve downloaded and reloaded the driver multiple times. It’s like the driver doesn’t exist. I can’t find it anywhere in device manager. When I do manage to find it, it still won’t load. I am super frustrated with this as it didn’t start until after I uploaded new drivers listed in Avast. This software is supposed to protect my device not cause issues.