Hello,
First, please go to Start → Run (on Windows 8.x you can use X meny by clicking right click on Start button)
Copy/paste the contents of the code box below into the Run box and click OK:
cmd /c del /a/f/q C:\ProgramData\hash.dat
Black Windows shall pop up and close, that’s Ok.
I do not see any loaded malware. The description saunds like some hardware failure. Let’s preforme one more ARK check just to make shure:
Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
[i]For full instructions how MBAR works, read this article
> Doubleclick on the MBAR file (
http://www.mcshield.net/personal/magna86/Images/mbar.png
) and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
• mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.
• On the Update Database screen, click on the Update button. Once you see ‘Success: Database was successfully updated’ click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.
Notice: with some infections, you may see two messages boxes:
- ‘Could not load protection driver’. Click ‘OK’.
- ‘Could not load DDA driver’. Click ‘Yes’ to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.
>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.
>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution …
- When you see “press any key to exit” fix is completed, press any key to close the window. Reboot the system.
> The following reports will be created in mbar folder:
- mbar-log-year-month-day (hour-minute-second).txt
- system-log.txt
Please post both logs in your next reply.