I have recently renewed my licence key, which was accepted and everything looks up to date. However, I receive the following message when I try to update:
: Err:The license key for this product is invalid or expired.License is valid until: Thursday, January 01, 1970Current date: Wednesday, December 06, 2006
Any help would be greatly appreciated.
Is your system time/date still correct? If not it is most likely time to replace the cmos battery.
Are we talking about avast! Home or Professional?
If it’s the Professional version - how exactly did you renew the key? I mean, where have you purchased it?
Have checked time and date all is correct.
I am using avast home, logged onto the site as instructed, followed procedure and was emailed new licence key. Copied and pasted that in and had the message that that was successful
Well your license is expired on:
Did you use the trial version before?
Can you post the last 100 lines of the log files?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log
07.12.2006 17:31:24.000 1165512684 general Started: 07.12.2006, 17:31:24
07.12.2006 17:31:24.000 1165512684 general Running setup_av_pro-37c (892)
07.12.2006 17:31:24.000 1165512684 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
07.12.2006 17:31:24.000 1165512684 system Computer WinName: STUDY
07.12.2006 17:31:24.000 1165512684 system Windows Net User: SYSTEM
07.12.2006 17:31:24.000 1165512684 general Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
07.12.2006 17:31:24.000 1165512684 general DldSrc set to inet
07.12.2006 17:31:24.000 1165512684 general Operation set to INST_OP_UPDATE_GET_PACKAGES
07.12.2006 17:31:24.000 1165512684 general Old version: 37c (892)
07.12.2006 17:31:25.000 1165512685 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
07.12.2006 17:31:25.000 1165512685 system Computer DnsName: Study
07.12.2006 17:31:25.000 1165512685 system Computer Ip Addr: 192.168.2.4
07.12.2006 17:31:25.000 1165512685 internet SYNCER: Type: use IE settings
07.12.2006 17:31:25.000 1165512685 internet SYNCER: Auth: another authentication, use WinInet
07.12.2006 17:31:25.000 1165512685 package Part prg_av_pro-37c is installed
07.12.2006 17:31:25.000 1165512685 package Part vps-65300 is installed
07.12.2006 17:31:25.000 1165512685 package Part news-4b is installed
07.12.2006 17:31:25.000 1165512685 package Part setup_av_pro-37c is installed
07.12.2006 17:31:25.000 1165512685 general Old version: 37c (892)
07.12.2006 17:31:27.000 1165512687 file SetExistingFilesBitmap: 904->141->141
07.12.2006 17:31:27.000 1165512687 general GUID: e66a27cc-3070-4644-904e-3e12231a2fdc
07.12.2006 17:31:27.000 1165512687 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
07.12.2006 17:31:27.000 1165512687 general SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
07.12.2006 17:31:27.000 1165512687 package GetPackages - set proxy for inet
07.12.2006 17:31:27.000 1165512687 internet SYNCER: Type: use IE settings
07.12.2006 17:31:27.000 1165512687 internet SYNCER: Auth: another authentication, use WinInet
07.12.2006 17:31:28.000 1165512688 general Used server: http://download10.avast.com/iavs4x
07.12.2006 17:31:28.000 1165512688 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
07.12.2006 17:31:28.000 1165512688 general SelectCurrent: selected server ‘Download60 AVAST server’ from ‘main’
07.12.2006 17:31:28.000 1165512688 package GetPackages - set proxy for inet
07.12.2006 17:31:28.000 1165512688 internet SYNCER: Type: use IE settings
07.12.2006 17:31:28.000 1165512688 internet SYNCER: Auth: another authentication, use WinInet
07.12.2006 17:31:28.000 1165512688 general Used server: http://download60.avast.com/iavs4x
07.12.2006 17:31:28.000 1165512688 general Used server: http://download60.avast.com/iavs4x
07.12.2006 17:31:28.000 1165512688 general Used server: http://download60.avast.com/iavs4x
07.12.2006 17:31:29.000 1165512689 general Used server: http://download60.avast.com/iavs4x
07.12.2006 17:31:29.000 1165512689 general Invalid licence: 0x00000005
07.12.2006 17:31:29.000 1165512689 general Err:The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Thursday, December 07, 2006
07.12.2006 17:31:29.000 1165512689 package Transferred files: 5
07.12.2006 17:31:29.000 1165512689 package Transferred bytes: 9876
07.12.2006 17:31:29.000 1165512689 package Transfer time: 1546 ms
07.12.2006 17:31:30.000 1165512690 internet Sending stats ‘http://download60.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
07.12.2006 17:31:30.000 1165512690 file NeedReboot=false
07.12.2006 17:31:30.000 1165512690 general Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Thursday, December 07, 2006]
07.12.2006 17:31:30.000 1165512690 general Stopped: 07.12.2006, 17:31:30
08.12.2006 08:51:23.000 1165567883 general Started: 08.12.2006, 08:51:23
08.12.2006 08:51:23.000 1165567883 general Running setup_av_pro-37c (892)
08.12.2006 08:51:23.000 1165567883 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.12.2006 08:51:23.000 1165567883 system Computer WinName: STUDY
08.12.2006 08:51:23.000 1165567883 system Windows Net User: SYSTEM
08.12.2006 08:51:23.000 1165567883 general Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
08.12.2006 08:51:23.000 1165567883 general DldSrc set to inet
08.12.2006 08:51:23.000 1165567883 general Operation set to INST_OP_UPDATE_GET_PACKAGES
08.12.2006 08:51:23.000 1165567883 general Old version: 37c (892)
08.12.2006 08:51:24.000 1165567884 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.12.2006 08:51:24.000 1165567884 system Computer DnsName: Study
08.12.2006 08:51:24.000 1165567884 system Computer Ip Addr: 192.168.2.4
08.12.2006 08:51:24.000 1165567884 internet SYNCER: Type: use IE settings
08.12.2006 08:51:24.000 1165567884 internet SYNCER: Auth: another authentication, use WinInet
08.12.2006 08:51:24.000 1165567884 package Part prg_av_pro-37c is installed
08.12.2006 08:51:24.000 1165567884 package Part vps-65300 is installed
08.12.2006 08:51:24.000 1165567884 package Part news-4b is installed
08.12.2006 08:51:24.000 1165567884 package Part setup_av_pro-37c is installed
08.12.2006 08:51:24.000 1165567884 general Old version: 37c (892)
08.12.2006 08:51:27.000 1165567887 file SetExistingFilesBitmap: 904->141->141
08.12.2006 08:51:27.000 1165567887 general GUID: e66a27cc-3070-4644-904e-3e12231a2fdc
08.12.2006 08:51:27.000 1165567887 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
08.12.2006 08:51:27.000 1165567887 general SelectCurrent: selected server ‘Download72 AVAST server’ from ‘main’
08.12.2006 08:51:27.000 1165567887 package GetPackages - set proxy for inet
08.12.2006 08:51:27.000 1165567887 internet SYNCER: Type: use IE settings
08.12.2006 08:51:27.000 1165567887 internet SYNCER: Auth: another authentication, use WinInet
08.12.2006 08:51:29.000 1165567889 general Used server: http://download72.avast.com/iavs4x
08.12.2006 08:51:29.000 1165567889 general Server definition(s) loaded for ‘main’: 80 (maintenance:0)
08.12.2006 08:51:29.000 1165567889 general SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
08.12.2006 08:51:29.000 1165567889 package GetPackages - set proxy for inet
08.12.2006 08:51:29.000 1165567889 internet SYNCER: Type: use IE settings
08.12.2006 08:51:29.000 1165567889 internet SYNCER: Auth: another authentication, use WinInet
08.12.2006 08:51:29.000 1165567889 general Used server: http://download3.avast.com/iavs4x
08.12.2006 08:51:29.000 1165567889 general Used server: http://download3.avast.com/iavs4x
08.12.2006 08:51:29.000 1165567889 general Invalid licence: 0x00000005
08.12.2006 08:51:29.000 1165567889 general Err:The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Friday, December 08, 2006
08.12.2006 08:51:29.000 1165567889 package Transferred files: 3
08.12.2006 08:51:29.000 1165567889 package Transferred bytes: 30
08.12.2006 08:51:29.000 1165567889 package Transfer time: 2095 ms
08.12.2006 08:51:30.000 1165567890 internet Sending stats ‘http://download3.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
08.12.2006 08:51:30.000 1165567890 file NeedReboot=false
08.12.2006 08:51:30.000 1165567890 general Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Friday, December 08, 2006]
08.12.2006 08:51:30.000 1165567890 general Stopped: 08.12.2006, 08:51:30
17:31:24 min/gen Started: 07.12.2006, 17:31:24
17:31:24 min/gen Running setup_av_pro-37c (892)
17:31:24 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:31:24 vrb/sys Computer WinName: STUDY
17:31:24 min/sys Windows Net User: SYSTEM
17:31:24 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
17:31:24 vrb/gen DldSrc set to inet
17:31:24 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
17:31:24 min/gen Old version: 37c (892)
17:31:25 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17:31:25 vrb/sys Computer DnsName: Study
17:31:25 vrb/sys Computer Ip Addr: 192.168.2.4
17:31:25 nrm/int SYNCER: Type: use IE settings
17:31:25 nrm/int SYNCER: Auth: another authentication, use WinInet
17:31:25 vrb/pkg Part prg_av_pro-37c is installed
17:31:25 vrb/pkg Part vps-65300 is installed
17:31:25 vrb/pkg Part news-4b is installed
17:31:25 vrb/pkg Part setup_av_pro-37c is installed
17:31:25 min/gen Old version: 37c (892)
17:31:27 vrb/fil SetExistingFilesBitmap: 904->141->141
17:31:27 min/gen GUID: e66a27cc-3070-4644-904e-3e12231a2fdc
17:31:27 nrm/gen Server definition(s) loaded for ‘main’: 80 (maintenance:0)
17:31:27 nrm/gen SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
17:31:27 min/pkg GetPackages - set proxy for inet
17:31:27 nrm/int SYNCER: Type: use IE settings
17:31:27 nrm/int SYNCER: Auth: another authentication, use WinInet
17:31:27 dbg/gen Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
17:31:27 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
17:31:27 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
17:31:27 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
17:31:28 vrb/gen Used server: http://download10.avast.com/iavs4x
17:31:28 nrm/gen Server definition(s) loaded for ‘main’: 80 (maintenance:0)
17:31:28 nrm/gen SelectCurrent: selected server ‘Download60 AVAST server’ from ‘main’
17:31:28 min/pkg GetPackages - set proxy for inet
17:31:28 nrm/int SYNCER: Type: use IE settings
17:31:28 nrm/int SYNCER: Auth: another authentication, use WinInet
17:31:28 vrb/gen Used server: http://download60.avast.com/iavs4x
17:31:28 vrb/gen Used server: http://download60.avast.com/iavs4x
17:31:28 vrb/gen Used server: http://download60.avast.com/iavs4x
17:31:29 vrb/gen Used server: http://download60.avast.com/iavs4x
17:31:29 min/gen Invalid licence: 0x00000005
17:31:29 min/gen Err:The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Thursday, December 07, 2006
17:31:29 nrm/pkg Transferred files: 5
17:31:29 nrm/pkg Transferred bytes: 9876
17:31:29 nrm/pkg Transfer time: 1546 ms
17:31:30 vrb/int Sending stats ‘http://download60.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
17:31:30 vrb/fil NeedReboot=false
17:31:30 min/gen Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Thursday, December 07, 2006]
17:31:30 min/gen Stopped: 07.12.2006, 17:31:30
08:51:23 min/gen Started: 08.12.2006, 08:51:23
08:51:23 min/gen Running setup_av_pro-37c (892)
08:51:23 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08:51:23 vrb/sys Computer WinName: STUDY
08:51:23 min/sys Windows Net User: SYSTEM
08:51:23 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
08:51:23 vrb/gen DldSrc set to inet
08:51:23 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
08:51:23 min/gen Old version: 37c (892)
08:51:24 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08:51:24 vrb/sys Computer DnsName: Study
08:51:24 vrb/sys Computer Ip Addr: 192.168.2.4
08:51:24 nrm/int SYNCER: Type: use IE settings
08:51:24 nrm/int SYNCER: Auth: another authentication, use WinInet
08:51:24 vrb/pkg Part prg_av_pro-37c is installed
08:51:24 vrb/pkg Part vps-65300 is installed
08:51:24 vrb/pkg Part news-4b is installed
08:51:24 vrb/pkg Part setup_av_pro-37c is installed
08:51:24 min/gen Old version: 37c (892)
08:51:27 vrb/fil SetExistingFilesBitmap: 904->141->141
08:51:27 min/gen GUID: e66a27cc-3070-4644-904e-3e12231a2fdc
08:51:27 nrm/gen Server definition(s) loaded for ‘main’: 80 (maintenance:0)
08:51:27 nrm/gen SelectCurrent: selected server ‘Download72 AVAST server’ from ‘main’
08:51:27 min/pkg GetPackages - set proxy for inet
08:51:27 nrm/int SYNCER: Type: use IE settings
08:51:27 nrm/int SYNCER: Auth: another authentication, use WinInet
08:51:27 dbg/gen Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:27 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:27 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:27 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:29 vrb/gen Used server: http://download72.avast.com/iavs4x
08:51:29 nrm/gen Server definition(s) loaded for ‘main’: 80 (maintenance:0)
08:51:29 nrm/gen SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
08:51:29 min/pkg GetPackages - set proxy for inet
08:51:29 nrm/int SYNCER: Type: use IE settings
08:51:29 nrm/int SYNCER: Auth: another authentication, use WinInet
08:51:29 vrb/gen Used server: http://download3.avast.com/iavs4x
08:51:29 vrb/gen Used server: http://download3.avast.com/iavs4x
08:51:29 min/gen Invalid licence: 0x00000005
08:51:29 min/gen Err:The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Friday, December 08, 2006
08:51:29 nrm/pkg Transferred files: 3
08:51:29 nrm/pkg Transferred bytes: 30
08:51:29 nrm/pkg Transfer time: 2095 ms
08:51:30 vrb/int Sending stats ‘http://download3.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
08:51:30 vrb/fil NeedReboot=false
08:51:30 min/gen Return code: 0x2000001A [The license key for this product is invalid or expired.
License is valid until: Thursday, January 01, 1970
Current date: Friday, December 08, 2006]
08:51:30 min/gen Stopped: 08.12.2006, 08:51:30
Basically, check:
Your subscription is expired…
License expiration couldn’t be read from registry, so it’s the “default” value 1.1.1970.
Open regedit.exe, navigate to HKEY_LOCAL_MACHINE\Software\Alwil Software\Avast\4.0, and check permissions for this key, it should have full control for SYSTEM and Administrators accounts and at least read for users.
Also access to registry might be blocked by some other security programs such as ProcessGuard
Tech: Have tried previously all your suggestions, but nothing has changed.
Forejt: Have looked in the registry and it has full control for the system, administrators etc.
Any other ideas.
Thank you for your help thus far
Also before installing, delete HKEY_LOCAL_MACHINE\Software\Alwil Software key, so that default permissions are created again.
What about other security programs, do you have some installed?
Hi Tech & Forejt
Have done the uninstall/reinstall, but still having the same issue.
Regards
monkfish
Please, post the full path name where you’re installing avast.
C:\Program Files\Alwil Software\Avast4\Setup
Regards
monkfish
I’ll throw the towel… man, what’s going on in your computer?
Is there any other security application running? Did you block access to anything download.avast into your browser settings?
Are you using PeerGuardian or any other IP blocker?
I suppose you’ve downloaded the avast setup from its website…
Can you check the folder access permitions? (C:\Program Files\Alwil Software\Avast4) :
Hope someone from Alwil team discover this mistery :
Thanks for all your help Tech. Nothing is blocked, don’t use an IP blocker. Nothing has changed on my PC, apart from having to reregister avast home, and this problem arose.
Regards
monkfish
Try to change the logon account for avast updates to administrator account.
In services control panel display properties of avast! iAVS4 Control Service, switch to LogOn page, and enter administrator account and password. Restart service to take effect on changes.
You can try setting avast! Antivirus service logon too.
Hello monkfish
Are you solved your problem, because I have the same problem, I tryed many solutions but with no success?
Hi Mark99
I tried everything, but Forejt’s last idea:
I hadn’t tried this as I had already uninstalled avast and had gone with another AV. However, I would be interested to see if this works, as I think that avast is a superior AV.
Regards
Monkfish