I took out a free trial on 2 avast items.
Both are due renew on 26th Feb 2019.
I have tried to cancel them both via the ‘my account’ facility - it has refused to let me do so, saying “We’re sorry, we couldn’t cancel your Auto-renewal subscription.”
I’m less than impressed.
Kindly confirm that my auto-renewal has been canceled and that I will not be charged on 26th Feb 2019.
I guess you used the 60day trail?, belive there is a 30day trail that dont ask for credit card info?
Anyway i would never use a trail that ask for credit card info
Maybe this help ?
Canceling automatic renewal of an Avast subscription
https://support.avast.com/en-eu/article/Cancel-auto-renewal
did you have to put your credit/debit card details in and did you use paypal.
if so try canceling in paypal.
if not then best wait for a mod to advise.
→ https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Hi n.owens.us2,
I’m sorry for the delay in responding to you. I can confirm that both of the trials were cancelled on Feb/10/2019 and you will not be charged for the full subscriptions.