Outlook/Exchange scanner not working

Avast Free Antivirus / Premium Security
1

The Outlook/Exchange provider seems to have suddenly stopped working on my system, which consists of:

Toshiba laptop, Mobile Celeron, 256 MB memory
Windows XP Pro SP2, fully patched
Windows XP firewall (behind a D-Link router with firewall enabled)
Outlook 2003, fully patched
avast! Home Edition, version 4.6.665
VPS 0527-2 (current as of this writing)

I have the following real-time scanners installed and running:

Instant Messaging
Internet Mail (for a secondary mail account using Outlook Express)
Network Shield
Outlook/Exchange
Standard Shield
Web Shield

When checking the status of the various providers, the Outlook/Exchange scanner is grayed out and indicates that it is “waiting for a subsystem to start.” I realize that this generally means that Outlook is not running; however, this indication occurs even when Outlook is running and open on the desktop. I also noted that the “Scanned count” remains at zero even though numerous messages have been received by Outlook. This would imply that the Outlook/Exchange scanner is in fact not working.

I have searched this forum for suggestions and have tried the following:

(1) In Outlook 2003, verified that the "avast! 4" plug-in is listed and its box checked in the "Add-In Manager"
(2) Tried a "Repair" using the Windows "Add or Remove Programs" applet
(3) Uninstalled avast! completely, rebooted, and reinstalled

None of these actions has made a difference. Any other suggestions for how to enable the Outlook/Exchange scanner would be appreciated.

Thank you.

Ray

2

UPDATE:

After doing some more checking, I discovered that Outlook had disabled the avast! Outlook/Exchange add-in, even though it was checked in Outlook’s Options menu.

It appears to be working again.

Sorry for the false alarm.

Ray

3

I am haveing a very similar problem, i however am running the latest version of OUTLOOK and do not know where or how to find the “Add in maneger” list if there is one.

could some one please help me locate this manager or tell me of another way to get it to work.

4

Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

5

I have the same problem as Ray and have done all the checks Ray did .
Ray ,you said the following
“After doing some more checking, I discovered that Outlook had disabled the avast! Outlook/Exchange add-in, even though it was checked in Outlook’s Options menu.”
Where did you look to discover that Outlook had disabled avast and how t did you re enable it.
Mnay thanks for your response - anyone.
Trevor

6

See David’s post above…