Outlook Express Error

Avast Free Antivirus / Premium Security
1

I have read through most of the thread 4.5 Mail hoping to find the solution. But I did not find a match and there were too many different things to follow. So I am asking for help.
I tried to open my email. This Error came up:

The connection to the server has failed. Account: ‘pop3.omniglobal.net’, Server: ‘127.0.0.1’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

I have retried and rebooted several times. I read that having XP, I would not have to manually set my email protection.
I am sure this is a simple problem to solve. I hope you will also give me simple directions to follow.

Thank you

2

Emma,

Firstly, XP has nothing to do with the configuration of Avast. The new 4.5 version should do a better job of configuring the email client.

I would recommend that you use the Mail Protection Wizard found in the Programs/Avast folder.
Only applies to W98: XP no longer uses the MPW.

Apparently the settings are not correct and connection to the server could not be made.

Should this nor work, then read the instructions in the Help file on “Manual configuration”

3

I went to Programs/Avast. The only choices were: Avast Antivirus, Avast Website and the Help. The Mail Protection Wizard is no longer there as it was before.
Is it somewhere else?

4

Emma, have you reconfigured your mail client previously (manually, by changing the servers to 127.0.0.1 etc)?

If so, please revert it to the original state. That’s all.

5

Your right its gone, but only if using XP or an NT based OS as they aren’t meant to need it, but you can find it in C:\Program Files\Alwil Software\Avast4 - look for, ashPopWz.exe - double click this and it will run the Wizard

6

David: I found the Wizard but it told me I did not have to run because I was already protected. Had to exit Wizard.

Vlk: When I first got avast, I followed the Wizard and don’t remember where or how or if I changed anything to 127.0.01 etc.

When you direct me to revert, I am sorry I do not know where or how to do that.
Just a wee bit more directions should do it. :slight_smile:

7

Run the wizard again and (contrary to what you’d think) instruct it to REMOVE the protection from all your accounts.

That should do the trick.

8

I checked the box to remove the protection from all accounts. I then began receiving tons of email, but non of them were being scanned.

Went to the On-Access Scanner and all my Customs were checked to scan in and outbound mail and to insert the scan note.
I noticed that only 4 of the providers were running. Looked at Internet Mail and right under the title it said:

The provider is waiting for a subsystem to start.

9

Try to stop the provider and then start it. Does that make it running?

If not, please go to Control Panel → Administrative Tools → Services. Is there avast Mail Scanner? Is it running? If no, can you start it?

10

Yes, I went to the Adminstrative Tools and started the Mail Scanner. It started the 5th Provider. I then had to redo the Wizard and check remove protection. Sent myself email and got scanning both ways.

Thanks

11

The treat didn’t last long.

The next time I tried to start email, I received error:

An unknown error has occurred. Account: ‘pop3.omniglobal.net’, Server: ‘smtp.omniglobal.net’, Protocol: SMTP, Server Response: ‘500 Command unrecognized’, Port: 25, Secure(SSL): No, Server Error: 500, Error Number: 0x800CCC62
There was a problem logging onto your mail server. Your User Name was rejected. Account: ‘pop3.omniglobal.net’, Server: ‘pop3.omniglobal.net’, Protocol: POP3, Server Response: ‘-ERR Unknown command: REDIRECT 12.162.134.6:110 2532’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

I know I read about this in another post, but I could not understand the solution.

12

Are you using a firewall?

13

zone alarm

14

Hmm, again.
Everyone with this problem seems to be using ZA.

I will ask you the same question as I did in the other thread - could you try temporarily disabling ZA and see if it makes any difference?

Thanks
Vlk

15

Disabled for 30 terrifying seconds. And yes, the email worked. Reset ZA and same problem appeared.

Tried several more times to bring up the email and it came up --no problems with ZA on.

16

Shoot. ZA must be somehow interfering with the new system. Hopefully we’ll be able to simulate the problem in our lab.

Thanks for all the information.

17

Vlk… is the ZA problem seeming to only occur with XP???

18

I don’t know if ONLY XP - but definitely NOT Win9x (that’s because it’s caused by the avast module that’s not used in 9x at all).

19

Spoke too soon.

Most recent try to access OE… this error appeared:

The host ‘pop3.omniglobal.net’ could not be found. Please verify that you have entered the server name correctly. Account: ‘pop3.omniglobal.net’, Server: ‘pop3.omniglobal.net’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

20

Same problem with…

Microsoft Windows 2000 Professional

and running ZA