Whenever I perform a scan I always get the following message;-
" some files could not be scanned"
When I look at the detailed log there is the following error message:
“The process cannot access the file because another process has locked a portion of the file”
The two files involved are:
outlook.pst and archive.pst.
Can this issue be resolved
Solved the problem. When I ran Windows Task Manager, Outlook was listed under processes although it was not listed as a running application. On ending the process I was able to scan the folder
Files that can not be scanned … is the most frequently asked question in the forum, so you find lots of info if you forum search
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
Don’t worry.