Support certainly needs to show up here if they want to save face, I’ve previously reported this twice already since the issue was raised and no response from anyone :
on Feb. the 6th, Avast charged me twice for a one PC/one year of $49.99 plus Tax $2,00 total $51.99 and then charged me again of $49.99 Tax $2.00 of $51.99 so all total of $51.99 Xs 2 = total $103.98. and this was some how my fault, i say bullchit. and being i had no knowledge that this happened my bank account was charged 5 times NSF @ $29.00 a POP. total of $145.00, and if i would of known this i would have put the money into my account to cover it. and this again was Avast fault for over charging me twice for the same item.
plus down below Richard Srank doesn’t know that 12 month add-up to one year, read below to see this, out of the goodness of his heart he was going to give me coverage to only June 2019???
( May I offer you to combine your two licenses into one, so that you will have an Avast Premier license valid until June 2019 ? )
( Ticket ID: [#849199] )
Richard Srank :
Hello ,
We apologize for this late reply.
I’ve thoroughly examined our database and was able to find both subscriptions.
The second subscription has beenn placed under @yahoo.com e-mail address.
May I offer you to combine your two licenses into one, so that you will have an Avast Premier license valid until June 2019 ?
Please let me know, if you would agree with this, and if I may take the action, and combine your two Avast Premier licenses into one.
Thank you very much in advance for your cooperation and patience.
Best regards
Richard
The Avast Support Team
Hi Condition Of Anonymity,
As our support stuff tried to explain you within the ticket, it seems that you registered twice for the same trial, although one of them your email address had a typo (an extra “u” in the last word of the username). I am afraid that for this reason you didn’t receive any notification for the second order.
Please be aware that we do have indeed a 30-days refund policy, and since your purchases were made on February this year, when you contacted us requesting a refund on June it was already over what our refund policy states.
Nevertheless, I just asked Ignacio to issue the refund for both charges. I am not doing so because I believe we have done something wrong or that needs to be rectified, but for you to stop the hate comments you’re sending to our staff in your replies. We are not ashamed of being a Czech company and being located in the Czech Republic does not make us an untrustworthy provider.
We unfortunately cannot refund the fees your bank may have charged you.
I am also locking this thread as I don’t think a public forum is the best place to discuss billing issues. Should you have any more questions please write back to us in your ticket.
This message was sent to you on early July.