paid for the pro, but still shows the free...

Avast Free Antivirus / Premium Security
1

hello
I just paid for the PRO version, I received the licence, I uploaded it in my avast, but it stills shows as free version… I can’t fix the registry and other issues that have been detected.
How can I solve this?
What really leaves me skeptic is that there is no direct email to the customer care, just a phone, but I am outside the US and in general I cannot call , so I’d really expecting to have a chat customer support. FAQs most of the times do not solve the problems.

In fact, to upgrade, I did exactly as per FAQs instructions: clicked on the icon tray of avast, upgrade , program, and i got the message that the program is already updated.
I restarted the PC, nothing.
I uploaded the licence I received from avast: nothing.
Please help me out upgrading my product
regards
Alex

ps the verification characters even to send this message are a nightmare to read… 5 times i’m trying, wrong ones… really bad beginning.

2
I can't fix the registry and other issues that have been detected
Ofcourse you can't as that is not part of any of the av products, but CleanUp. If you want those problems to be handled, you will need avast CleanUp (paid).
What really leaves me skeptic is that there is no direct email to the customer care
You are wrong as there sure is. It is the ticket system.

As for the registration problem…

  • remove avast from your account
  • download the license file
  • use the license file to register your installation
3

thanks Eddy,

Well I paid for the pro version, https://drive.google.com/open?id=0B12JygCn5zCmMUd2Q1NKam03elE I received the licence, https://drive.google.com/open?id=0B12JygCn5zCmSnB2VVlsaXJDVkk
I have uploaded the licence but I see that with the pro I only have 30 days remaining, as if it was the trial version… how come? https://drive.google.com/open?id=0B12JygCn5zCmTWxlRFRrQUpyeVE

And OMG, can’t we upload photos here in the forum? do we still work with hyperlinks like in the 90s? :frowning: :frowning:

4

You can attach photos.

http://screencast-o-matic.com/screenshots/u/Lh/1505826925860-89919.png

5

how do I attach photos? where do I see the “attach file” ?

anyway, do you have any comment about my questions above?

Also, i have a new problem, I tried to download cleanup premium and i got this error https://drive.google.com/open?id=0B12JygCn5zCmYVloOV9rLVczWXc

( ps the capcha are horrible, unreadable, everytime I have to make 2/3 attempt… useless feature anyway )

6

It doesn’t matter if you have the free version or one of the paid av versions.
CleanUp is not free and you need to take a paid subscription if you want to use it.

You can embed images or attach them.

But did you do as I suggested?

7

Eddy,

Please check again the screenshots of my earlier message: I have the paid version of the pro and cleanup.

https://drive.google.com/open?id=0B12JygCn5zCmOWdheHUzZFQzYm8

https://drive.google.com/open?id=0B12JygCn5zCmOWdheHUzZFQzYm8

however i’m getting the error message when trying to download cleanup, pls refer to my early urled images

8

As explained by someone from avast, you need to use the previous version or update avast as version 17.5(?) is bugged and will not work.

  • Delete the device from your account
  • Remove avast completely
  • Wait e.g. 3 hours to make sure changes have taken place
  • Install the latest version downloaded through the link on this we board
  • Apply the license file downloaded through your account
9

I don’t know guys… I just know that I just paid for the premium and cleanup, I downloaded it just today from the website, how can it be bugged?
I don’t know the versions… 17.5 or other figures… I wish that with a paid service, if i download from the official app, I get something that is not bugged…

Also, here’s the other problem, I did the scan with cleanup and I found the issues as per screenshot, so i clicked resolve all the issues, I got to the end "all solved’ then I run cleanup again and it finds the same exact problems… seriously??

10

anyone can help?
I can try opening up a new thread

11

Do not open a new thread.

Lookup the version numbers and tell to us.

Did you do as I suggested?

We can’t help you if you don’t help us.

12

where do I see the version number ? The only thing I found is under “about avast” if those numbers are not the one you need, please specify where exactly I have to look for them.

thank you