I upgraded from avast free to avast premium security about a month ago, but still on avast free and it is not updated. Today, avast tried debiting from my card again for a product thats not working and I’ve been sending communication through their website yet nothing was done. Please help.
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First, I’m an Avast user and not an Avast Team member.
You don’t say what you did to upgrade. Aside from paying to upgrade, you should have received an email from Avast (or a third party reseller) for the purchase. This should have contained your registration/subscription code. This needs to be entered in the Free version to upgrade.
Today, avast tried debiting from my card again.
To me this would appear that the original payment failed, if so you are unlikely to receive the email.
Advice on Installation and activation of Avast Paid products may help
** Activating an Avast application using a third-party reseller code
I will try to attract some Avast Team input.