Please help!
I recently downloaded Passwords for my LG G3. I have it all set up w/in my avast account on my PC as well w/ synchronization turned on and everything. On my phone I have a message of “pending authorization to account” with my verification code. Where on earth do I input this code? I haven’t seen anything about this and the forums seem to be lacking on help in this matter.
Thank you in advance!
Hope this helps…
→ https://www.avast.com/faq.php?article=AVKB254
→ https://www.avast.com/faq.php?article=AVKB255
→ https://www.avast.com/faq.php?article=AVKB244
→ https://www.avast.com/faq.php?article=AVKB245
I have the same issue. I have already read all of these articles and the question has not been answered. Am I suppose to be seeing a prompt to enter the authorization code on my PC? If so, I am not seeing the prompt. Or is there some place within Avast on the PC to enter the code? Please help, very frustrated.
If so, contact support: https://support.avast.com/support/tickets/new
Well I’ve gone through the steps and I’m caught up at step 5 under adding subsequent devices. I do not have anything that pops up requesting that I accept other devices. I’ve tried “undoing” what I’ve done by uninstalling the app on my phone and turning off synchronization on my PC, however, when I do this a window pops up asking me to confirm, I say yes, and then nothing happens. I’ve also tried hitting the sync button but that just closes my settings window. I also haven’t received any email when I signed up with a recovery link.
Having lots of issues here…
Are both devices listed in the same group in your account ?
Yes, mine are both showing up in the account. There is no prompt on the PC to enter the authorization code. We are both having the same issue, and so are a lot of other people. We have followed all of the steps and there is no prompt on the PC.
Note the part where I asked if they where listed in the same GROUP, not just in the account.
What do you mean by the same GROUP? Please see attached screen prints.
Dear nicholas.j.curley & mcompagno,
I believe that you both are having same issue. Is seems that you don’t have any active device in your synchronisation group at this time, but you need one to confirm new device added to your synchronisation group so you can start sync your passwords across devices.
Shortly how Avast Passwords synchronisation works:
When you turn on synchronization for very first time, new synchronisation group is created. The device, where you turned in on for the first time, is automatically trusted and active. We also send you and email with backup link to your mailbox. You can later use it for device authorisation in case you don’t have any other trusted device active anymore or you can’t use active trusted device to authorise other devices at the time you want to add new device to synchronisation group.
When you later add other devices to your synchronisation group it needs to be confirmed either by another device (which is already trusted) or using backup link we’ve sent you to your mail box on synchronisation group creation. Here is the point where Authorisation code applies. We show you authorisation code which can be verified on trusted device (mobile devices only at this time) and let you decide whether you want to add such device to your group or not. It is another protection layer and it prevent unauthorised access to your group even in case your my avast credentials are stolen. Until the activation of the device is done, device stays in pending activation state. You can still use it, but you don’t have access to data shared between trusted devices.
You can read more about synchronisation here:
https://www.avast.com/faq.php?article=AVKB255
Back to you problem. We believe that you don’t have any trusted device active at this time so you need to use backup link, to authorise at least one of devices you want to use now. Our data says that we have sent you backup link in the past:
nicholas.j.curley: 8.12.2015
mcompagno: 29.11.2015
Please go to your mailbox using device you want to authorise for synchronisation, search for the email the date mentioned above (with subject: "Your backup identity”), hit the link and follow this guide:
https://www.avast.com/faq.php?article=AVKB255#idt_04
Hopefully helps.
Regards,
Jan from Avast Passwords Team
I am unable to find the email. I don’t think I ever actually received it because all of my other Avast emails are there. Can it be resent?
Open the avast UI > passwords
Is the account email listed there ?
If so, check if it is correctly spelled.
Could you please just resend the email so I can get this resolved
I will need to have this email resent as well, I’m unable to find it. And yes, my email address is correct.
So are we no longer going to get support for this?
See reply #10
You need to correctly setup the first device, before enabling/trying synchronization.
My first device (my computer) is set up. I already have synchronization turned on. I followed the steps outlined in https://www.avast.com/faq.php?article=AVKB255.
Dear nicholas.j.curley & mcompagno,
unfortunately we can’t resend you a backup email. Avast has a zero knowledge about your passwords so in this situation we don’t have a way how to regenerate a backup mail for you (because authorized device generated the data in the backup mail).
Only thing I can do for you is reset of your synchronization group so you can start from scratch. Please note that the data you’ve synchronized in the past will be lost. As you can’t find backup email and you don’t have any authorized device they are actually lost already. Only you with authorized device can read the data .
Data you have stored locally (even if you are in pending authorization state) will not be affected. Also note that before we perform reset you should turn off synchronization on all devices you have tried to turn it on already. We can guide you as we know which devices are in group, unfortunately in your situation that’s almost all we know about your data.
If you want reset your account, please write me.
One note to your sentence " I already have synchronization turned on". Our data showed that your desktop is not authorized (you are logged into Avast Account but no active device authorize you). Please note, that if you are logged into Avast Account it doesn’t mean that synchronization is automatically on.
Can you please look at your Windows version on Settings → Passwords → Synchronization and what message do you have there ?
Thank you.
jelinek,
I would like to have my account reset. I’ve turned off synchronization on my phone. However, on my desktop, when I try to turn of synchronization it asks if i want to continue (I say yes) and then nothing happens. I’ve tried restarting and everything but is permanently on. In the settings window->passwords>sync> there is no info about my Windows version. Simply that I need to authorize access from any other existing device (there is no other device).
Thank you for your help and reply.