What is the average waiting time for Avast to answer on a ticket? I am waiting now for 9 days
Or is this just a farce to let people think that there is a possibility to register a complaint
Post your ticket-ID.
avast is trying to handle tickets within 10 business days.
When the support people are really busy or have to check a lot to see where the problem is, it can take slightly longer.
OK, thanks. then I have to wait one week extra
I would still post the support ticket ID number and we might be able to give it a bit of a nudge.