pb update avast

Avast Free Antivirus / Premium Security
1

hello,

I 've an error when I want to start a manual update(virus or program) with avast ! (it’s the same with automatique update)
I show you the error report :

05.05.2008 13:24:19 general: Started: 05.05.2008, 13:24:19
05.05.2008 13:24:19 general: Running setup_av_pro-491 (1169)
05.05.2008 13:24:19 system: Windows Net User: PC-de-bureau\gaétan
05.05.2008 13:24:19 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
05.05.2008 13:24:19 general: Old version: 491 (1169)
05.05.2008 13:24:19 general: Old version: 491 (1169)
05.05.2008 13:24:19 general: GUID: 2625c837-997a-4f9e-8491-d099a3f2f88a
05.05.2008 13:24:20 package: GetPackages - set proxy for inet
05.05.2008 13:24:20 package: GetPackages - set proxy for inet
05.05.2008 13:24:20 package: GetPackages - set proxy for inet
05.05.2008 13:24:22 package: GetPackages - set proxy for inet
05.05.2008 13:24:24 package: GetPackages - set proxy for inet
05.05.2008 13:24:26 package: GetPackages - set proxy for inet
05.05.2008 13:24:28 package: GetPackages - set proxy for inet
05.05.2008 13:24:30 package: GetPackages - set proxy for inet
05.05.2008 13:24:33 package: GetPackages - set proxy for inet
05.05.2008 13:24:35 package: GetPackages - set proxy for inet
05.05.2008 13:24:37 package: GetPackages - set proxy for inet
05.05.2008 13:24:39 internet: tried 10 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
05.05.2008 13:24:39 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\GATAN~1\AppData\Local\Temp_av_proI.tm~a02780\onefile, servers.def.vpu, error: 0x20000004
05.05.2008 13:24:39 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
05.05.2008 13:24:39 package: GetPackages - set proxy for inet
05.05.2008 13:24:39 package: GetPackages - set proxy for inet
05.05.2008 13:24:41 package: GetPackages - set proxy for inet
05.05.2008 13:24:43 package: GetPackages - set proxy for inet
05.05.2008 13:24:45 package: GetPackages - set proxy for inet
05.05.2008 13:24:47 package: GetPackages - set proxy for inet
05.05.2008 13:24:49 package: GetPackages - set proxy for inet
05.05.2008 13:24:51 package: GetPackages - set proxy for inet
05.05.2008 13:24:53 package: GetPackages - set proxy for inet
05.05.2008 13:24:56 package: GetPackages - set proxy for inet
05.05.2008 13:24:58 internet: tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
05.05.2008 13:24:58 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\GATAN~1\AppData\Local\Temp_av_proI.tm~a02780\onefile, servers.def, error: 0x20000004
05.05.2008 13:24:58 package: Tried to download servers.def but failed with error 0x20000004.
05.05.2008 13:24:58 general: Err:Cannot connect to download91.avast.com (75.126.130.162:80)

is anybody can help me ?

ps: sorry for the language , i’m french

2

Hi gasour!

At first we need to know some things before we can help you:

  • Which OS do you use?
  • Do you use any other security programs (Antivirus, Firewall, Antispyware,…)
  • Are you connected to the internet via Dial-Up or in a Network (Home- or Company-Network)?

yours
onlysomeone

EDIT: did you post the full log?

3

hello,

i’m using vista(édition familiale).
Before i’ve installed avast, i’ve uninstalled norton(i think that all files have been deleted).
Else I’ve unabled the firewall that is provided with vista.
I’m connected to internet with a box(rooter-adsl)

4

Hi!

It can easily be that Avast! conflicts with Norton, because there could be some files left…

Please try the following:

  1. Download the Norton Removal tool:
    http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1
  2. Remove Avast!
  3. Run Norton Removal Tool
  4. Restart your computer
  5. Install Avast!
  6. Restart your computer again
  7. Try to update do an update and hope that it works now :wink:
5

it’ok for the updates…
thanks you.

6

you’re welcome! :slight_smile:

7

Please, post back the results.
Feel free to come back and ask for further help if you need.