PC Care Cold Call

Viruses and worms
1

I installed Avast on my father’s computer to help protect him. He called me yesterday asking me to come over and see what was wrong because it was locking up and stuff for the last two weeks. Today he got the cold call from “PC Care” telling him that they detected that his computer was locking up and stuff for the last two weeks and for $30 they would take remote control and fix it.

Luckily he knew better than to allow that to happen.

Two questions:
Why did Avast not block the malware to begin with?
Anyone know what I need to do to remove it?

Thanks

2
Why did Avast not block the malware to begin with?
what malware would that be ?

Online PC Care a scam
http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/online-pc-care-a-scam/59bef354-16b3-4bbe-98ad-75b94bbe7d84
http://www.blue-dreamer.co.uk/blog/entry/pc-repair-scammers
http://www.guardian.co.uk/technology/2010/jul/19/police-crackdown-phone-scam-computer

3

if you want a check inside …follow this guide and attach the requested logs (not copy and paste) and it is free :wink:

http://forum.avast.com/index.php?topic=53253.0
AdwCleaner
Malwarebytes
OTL
aswMBR

4

No security software is 100% :wink:

OMG!! How many million times should we repeat this more ;D