Plano de 1 ano

comprei o plano de 1 ano e não foi liberado ainda!!!E estou precisando urgente

First, I’m an Avast user and not an Avast Team member.
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You should have received an email when you purchased the Avast Program (which one did you purchase) ?
Did you receive that email ?

If not is there a possibility that you mistyped the email address ?