I’m very unhappy that “Remote assistance” has been removed in Version 12.1.2272.
I used it quite a lot to support my parents and found it very handy that I didn’t need to install a third party tool for this purpose on my parents laptops (like e.g. Teamviewer).
Please Avast, bring back the “Remote assistance”!
Everybody who agrees with me, let’s vote for this together.
Totally agree with you, I’m also extremely unhappy with the decision Avast have taken in removing “Remote Assistance” from the latest version of Avast (12.1.2272).
I used this feature quite a lot to provide IT support to several elderly aunt’s of mine both in their seventies and they often need help with very basic computer things.
Please Avast, bring back “Remote Assistance” !
Completely agree. Could be a dealbreaker this version 12, I’m already unhappy and have reinstalled version 11.
Windows has a build in Remote Assistance option called MSRA
That’s correct. But it’s not as easy and self-explaining as the Avast solution was.
Avast’s Remote Assistance solution was really easy to use.
The built-in remote desktop that’s included with Windows is just too finicky and is simply a pain in the butt to try and use, especially when I’m trying to provide support to elderly family members who are not very computer savvy.
+1 Lots of useres used Avast Remote Assistance to help their friends/parents
REMOTE ASSISTANCE was an outstanding feature that set AVAST apart from the other antivirus products free or paid…
It was a very important easy to use feature the will be sorely missed that was a secure way to obtain remote control.
+1
The “Remote assistance” function for many years make Avast the AV of choice for me, for all my relatives, and for many of my friends that rely on my ability to “fix” their Windows. Without it, Avast is a very regular AV that has many competing alternatives.
+100500 Please bring back the “Remote assistance”
MSRA is no substitute for AVAST remote support a product that worked across many versions of windows.
I agree with everyone else. Bring back Remote Assistance!!!
A security suite purpose is to protect the user and not to offer remote assistance.
There are far better alternatives such as TeamViewer etc and it is in the best interests to let Avast focus on the security side to prevent users from getting infected with malware.
+1
Yes, in my opinion Avast cleanup should be a seperate program from the anti-virus.
Safe price should also be removed.
Exact - I don’t need a kind of leatherman for 20 totally different purposes.
Everything that’s not connected with malware like passwords, remote control, shopping (how crazy ist this in our environment?) etc… should be removed from malware scanners.
The problem behind is that other products like AVG do the same and pack crap together for advertising and fishing for money.
I fear we must live with that.
Exactly! That’s a very good point. The remote assistance was THE outstanding feature which made Avast the AntiVirus solution of my choice.
Without the remote assistance Avast is just an ordinary Anti Virus Product like all the others!
Then you may use the older version…
+1.
I agree.
“Remote assistance” was the “Plus” that Avast had compared to the other products.
I hope you will go back quickly.
It’s sure that I will have a look at the other antivirus now.
Stéphane (french user).
Great! What an insubstantial answer:-(