I just hope it will even work @Vlk …
I’ve tried to use it twice and in both cases all I got through was black screen and a cursor. Then I had to do it the old way blind over the phone and never bothered with it because of that… 
It was a great idea for troubleshooting of systems relatives and friends have, but at least for me it never even worked. Could never figure out why and never got any response from avast! team either. There should still be thread about it somewhere around here…
I would say, just focus on the security side of things.
There are plenty of third party tools that do the job perfectly as you mentioned and there is a reason why no other AV vendors have remote assistance. The one that was removed never either worked or was painfully slow.
I would also hope cleanup becomes a separate program away from the Anti-Virus suite since it doesn’t help security, has problems and currently has high CPU usage problems.
instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.No need of integrate into Avast for good.There are many alternatives and users can use it separately.What do you think about that?
I would say having this feature does help with the security side of things.
Quite often I would use the Remote Assistance feature to remotely log into my elderly relatives computers to go through and make sure everything was up to date on their machines (drivers, programs etc).
I’ve personally never had any problems with the Remote Assistance that was in Avast, I just hope that this feature comes back soon in a future version of Avast.
I’ve used it often to help those who had a problem after I personally persuaded them to change to Avast.
Usually because they were in such a hurry to install Avast that they didn’t properly remove their old AV.
Remember, I’ve told a lot of people about Avast and still do on an ongoing basis: [b]https://forum.avast.com/index.php?topic=78426.0[/b]
It was also always well received as one of the helpful features of Avast.
I think it is a great idea—or at least better than nothing. Thank you for considering other options.
What many posters here don’t seem to comprehend is, for seriously computer illiterate users, this was an extremely easy solution that required no extra installs. It is far easier to ask my 80-year old aunt to click on the “big orange blob” on her desktop, and talk her through giving me a code, than talking her through a TeamViewer install or Windows remote session. I regularly use TeamViewer for clients, and think it is a great tool. But for many, not having to go through a separate install, and the simple Avast interface is a better solution.
It should no longer surprise me that younger, tech savvy, folks have little empathy for those who are older and/or less tech savvy.
Some of us are actually Not young but still Tech Savvy. I primarily deal with Seniors so,
the simpler the interface the better and the fewer problems arise while helping the person with a problem.
I am very sorry avast has dropped remote assistance because I have promoted avast to all my customers because it had remote assistance and one of the best internet security’s systems out there and it made it very simple to connect to my customers pc’s. I work on customers all over the US!!! Now I got to go back to turbo meeting which is more complicated to use!! I guess I will stop offering avast to my customers!!!
Which other anti-virus suite offers remote assistance?
It’s got nothing to do with tech-savvy in my opinion, however, I would agree it has been convenient for some users to just rely on Remote Assistance and not install any third party tools on users they are required to help.
I still stand by original point though that Avast have made the correct decision of removing it from a security suite.
I don’t know any other anti-virus that does and that is one of reasons I have supported avast because I can kill to birds with one stone. Most of my customers are not Tec savvy that is why I used avast. When I used Turbo Meeting I have to send an email to invite them, then they have to go to the link I sent them and go through the process to download the exe file and then install it and then enter the number and password to join my meeting!!! That could take up to 10 to 15 minutes!! I am sorry but it has made my life a little easier because I can spend up to 4 to 6 hours on line with a customer!! That is the reason I got on the site today is because a customer from Penn. called me, he was having trouble with his pc after avast updated and he couldn’t get avast to turn on! I told him to restart his pc (he had to restart it 2 times before he got it to work). Then I told him I need to get on his pc to check it out and we found out neither one of us had remote assistance any more!!! Oh by the way I am in Alabama!!! My customer got very upset when he found out. I believe that is one of the reason that set avast apart from the others!!!
Guess all of your friends and relatives are tech savvy ??? Lucky you.
Actually not all of them are but I use TeamViewer for them if any issues arise.
I have to agree with pretty much everybody in both of these threads, please give it back to us, even if it’s in the same state as it was before that update. I have used it constantly, and the only troubles I’ve ever had with it were VERY minor, and didn’t really cause problems that asking my friend or family member to click on a button on their side didn’t fix.
And, while I know there are a LOT of alternatives, none are as trusted among my circle of friends and family, nor as simple for them to use.
I use remote assistance very frequently to great success. I was sad to see it removed in the current version of Avast and I would also like to see it placed back into avast.
The remote assistance module is one of the MAIN reasons that I recommend this anti virus solution (besides it being good at protecting users and free). The vast majority of my clients use Avast adn with remote assistance they find it very helpful as they are able to get almost instant support.
Also, I have not had any issues with the remote assistance module personally or with clients (unless their firewall was too aggressive).
Thanks!
Hi Guys
I have to support this request : Most and for all for the Senior people I help.
Yes, I can switch to another solution ( like TeamViewer ), but Avast Remote Assistance was already there and so easy to use.
Greetz, Red.
But what you expect for the feature that is really needed a few times in a year for a few minutes? A year has 525600 minutes in it, you know. So “a few dozens of concurrent RA sessions” is a great sign of the RA usefullness, for me.
Once bump in that your relative need help and there is no more “remote assistance” where it always was before, is really a big pain. And you do this pain.
Yes, there is many instruments for professional remote control, that work faster and maybe are more stable (i personally never has any issues with Avast RA other than a little slow reaction). The TeamViever is a very good example. But:
[ol]- It is a separate installation that now i need to do (mostly via phone) for every my relative and for some friends.
I never complain about a free service but this is horrible news for three elderly relatives that I help in other cities. I put Avast on their computers specifically because it was the only remote assistance that they would not freak out about. I did not even know it was removed until I went to help a elderly relative tonight. Please have a heart and put it back on. Thanks in advance.
I used Remote Assistance almost every day with my clients, it is far better than the one in Windows or TeamViewer. Please bring it back.
+1
The older version does not issue a code. I tried that last night.
By the way does anyone else have a hard time reading the letters in the verification? It sometimes takes me 3 attempts.
The Captcha function to be effective has to be difficult for spambots to get through.
It is only for your first three posts.