Please Help can't open Google

Viruses and worms
1

Hi,
I run Windows Vista on my PC. And about 4 days ago, I cant open google.com or google.co.uk on my PC, it keeps saying “Internet Explorer cannot display the webpage”
but gmail.com com still opens. All other webpages open perfectly.

I have tried following the advise on
http://forum.avast.com/index.php?topic=46340.msg389199#msg389199

and the only entry there is:
127.0.0.1 localhost
::1 localhost

tried saving just the first entry and all I get is
“Cannot create the C:\Windows\Systems32\drivers\etc\hosts files
Make sure that the path and file name are correct”

How can I get Google back? Thanks

H

2

Have you tried Opera or Firefox?

3

Welcome jusspackin

Download HijackThis then install it then run it then post its log here to help us see why you can’t get to google:
http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

In Vista you must have Administrator rights to replace the HOSTS file.

I prefer to use HostsMan to manage the HOSTS file but It must be started by using Run as administrator.
I like its browser speedup proxy HostsServer:
http://www.abelhadigital.com <== I am running 3.2.71 Beta7 with hpHosts and MVPS HOSTS files only.

4

Hi YoKenny,

I ran the program and it came out with 5pages of document which is too bigger then the 10000 words limit of this forum, how do I send the log to you
first page is:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:38:50, on 07/09/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\vVX3000.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.imesh.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

5

You can attach it by using + Additional Options…

First thing I notice is that you are still running SP1 when SP2 has been out for a while.

You should go to Control Panel then Automatic Updates then select Automatic (recommended) or at least Notify me but don’t automatically download or install them.

6

Hi YoKenny

sorry, I’m a novice when it comes to IT, please what is SP1 and 2
and windows has been unable to install updates for a while, keeps saying Error code 0x80072efd

7

Looks like a 017 hijack to the Ukraine.

http://www.bleepingcomputer.com/tutorials/tutorial42.html#O17Diag

Run HijackThis! again and fix the 017 entries. Reboot.

Run the usual free adware/spyware scanners.

SUPERAntiSpyware Free
Malwarebytes’ Anti-Malware

Download, install and update the programs.
Always select the option to quarantine any malware found rather than delete it, then you will be able to restore files or registry entries wrongly identified as malware- a rare but not unknown event for any malware scanner.

8

I Googled the error and found:
Finding a solution for the 0x80072EFD error
http://www.updatexp.com/0x80072efd.html
http://support.microsoft.com/kb/836941

9

Hi YoKenny and FreewheelinFrank,

thanks alot to you guys. I can open google now and my windows update is installing at the moment,
SUPERAntiSpyware Free solved it.
THANKS ALOT

10

Problem Solved , Ey