Please Help(Virus Chest Problems)

Avast Free Antivirus / Premium Security
1

I can’t open my virus chest. It says—>Description: Virus chest server is not running. RPC communication failed. can anyone tell me what to do.

2

RPC error is generally related to other antivirus present or, at least, firewall blocking. Do you use a firewall? Which one?

Anyway, RPC error is most likely correct by this procedure:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the pop up window (Repair).

Do you have any other antivirus installed in your computer?
Did you have in the past? Which one?

3

I’m having a similar problem. I tried using the advice to correct the RPC error with a repair. It seems to have been unsuccessful.

I have the following “anti-spyware” programs:
Ad-Aware SE Personal
Spybot … two separate versions
spyware blaster v3.4
PC doctor for windows

Think i can get rid of these w/o too much of an issue?

(also, this is my g/f’s computer which was store bought so who knows what kind of junk they put on here)

Thanks,
KT

4

Isn’t there another antivirus installed in this computer? McAfee, Norton?

5

no. The Norton anti-virus had been installed but since she graduated 5+ years ago it no longer worked properly so I installed Avast. Norton no longer appears on the installed program list in Control Panel. Who knows if all the registry components are gone too. =/

6

So, you tried to start the “avast! antivirus” service from Control Panel → Services?
And it didn’t work? Did you get any error messages?

BTW are you using the new v4.8 or the previous 4.7?

Thanks
Vlk

7
  1. Remove NAV through Add/Remove programs from Control Panel. Boot.
  2. Use Norton Removal Tool for Windows 2000/XP/Vista. Boot.
  3. Install avast! (or repair the installation) and boot.