I am trying to do a favor for my brother-in-law who knows nothing about computers. He obviously was infected with a virus. I downloaded Avast 4.6 home edition to try to remove it. I discovered that over 100 files were infected. I was able to either repair, move, or delete some of them. I am now left with 47. Some are adware and some are trojans. Avast will not allow me to move these files to the chest or repair them. An error appears stating something about the file being in use. So, I tried to delete them and I either receive the same error or the log shows that they will be deleted at next startup. I then restart the computer and rerun Avast, all 47 files are still detected and still infected. These files are all located at C:_RESTORE\TEMP\ or C:_RESTORE\ARCHIVE. I have also tried to just manually delete these files from the computer, but I cannot do that either. I would really appreciate any help.
Once you have disabled system restore, reboot, that should automatically delete the contents of the _Restore folders. Scan your PC again and if clear enable system restore.
Thanks! I was able to clear all but 4 of the files. The files that are left are all located at C:_RESTORE\ARCHIVE. The files are FS132.CAB, FS134.CAB, FS136.CAB, and FS137.CAB. Any suggestions on what to do about these?
Disabling system restore and rebooting got rid of all of the ones that were in C:_RESTORE\TEMP but not the ones in C:_RESTORE\ARCHIVE. I tried booting into safe mode and manually deleting them, but I receive the same “access is denied” error message.
Thanks for all of the suggestions, but unfortunately none worked. I tried each one and I keep receiving the same error “access denied.” I would really appreciate any other suggestions.
After trying all of the suggestions, I decided to enable system restore, reboot, then disable system restore again. This time ALL restore files were cleared! Thanks for all of your help!