Please HELP!!!

Hello Everybody,
I’m a new member to the AVAST forum. I have never had a virus on my computer, but finally was able to see how my AVAST home edition antivirus works.
I have been pulling my hair out >:( trying to figure out what to do about this virus that I got on my computer on 2/25. It’s in the virus chest.
And again my daughter was on line last night and bam!! >:( another virus.
The virus that hit last night would not let me send to virus chest, it would tell me that there was not enough room on disk, I could only Delete it.

The two viruses that showed were Win32:Banload-ST(Trj).
I have know idea on what to do about these. And what the message meant on not enough room on disk.

I’m not a novice computer user not an expert, but I am a little bit of computer illiterate when it comes to understanding on how to handle situations like this and certain procedures with software.

Any help would be greatly appreciated :slight_smile:

Strange… the default Chest size is 256Mb… which file was infected? Is it bigger than 256Mb?
You can follow general cleaning procedures to be sure you’re clean.

I’m not sure what the general cleaning procedure is. :-[

The one that showed up last night is the that listed as not enough room on disk.
The name of the infected file I was able to send to virus chest on 2/25 is
IEXPLORE.EXE.hdmp, whatever that means. :-[ and the original location is
C:\DOCUMENT~l\LOCALS~l\Temp

I suggest:

  1. Disable System Restore and reenable it after step 3.
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast with archive scanning turned on.
  4. Use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
  5. Test your machine with anti-rootkit applications. I suggest AVG or Trend Micro RootkitBuster.
  6. Make a HijackThis log to post here or, better, submit the RunScanner log to to on-line analysis.
  7. Immunize your system with SpywareBlaster or Windows Advanced Care.
  8. Check if you have insecure applications with Secunia Software Inspector.

This is a temporary file. You can safely delete it.

Thank You very much for your help! ;D

You’re welcome. Feel free to come back any time you need help you just to change experiences 8)