please return back my license

I byu license. the I downgrade. My system.

Then I full format my system. and I lostmy license.

Please help me to get it back
Or refund

Hi amjed, welcome to the forum :slight_smile:

https://www.avast.com/en-eu/resend-license-paid.php

Greetz, Red.

i get this mail :

dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an Avast reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

thats wrong !!! i pay for licence and i can show that …

Submit a ticket: https://support.avast.com/Tickets/Submit