I was on Facebook and had been on for 30 mins. or so and get the pop-up attached (what I got), just started a day or so ago, my father is getting the same thing(url is different) and he was on Ebay & a local weather/news site when it has happened to him…Have ran avast, malware & found nothing??? Here is what My dad got on his computer…
URL:http://cs.specificclick.net/sync/?bdid
Process:C:\Program Files (x86)\Internet Explorer…
Infection:URL:Mal
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
I have a problem…I have done the AdwCleaner, MBAM, saved the logs but when I try to do the OTL it starts and about 30 seconds into it it will say at the bottom left(where it says which files it’s running)it has scanning firefox files and just sits there because it stops responding??? what can I do to get those logs???
Just incase these help here are the 2 I was able to run
try running OTL in safe mode
Does the same in safe mode - scanning firefox files …and stops…Now have 2 folders on desktop that are very faint and are named desktop.ini & have this inside - [.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183
Do you have malwarebytes PRO?.. If so turn off malearebytes realtime protection and try again…
the removal Expert will check your case here later today…
I have the free version of malwarebytes anti-malware
Also now my computer is running VERY slow, I have no clue what these folders, files or what ever they are showed up on my desktop (pic attached)also something has changed all saved files on my desktop to rtf. (whatever that is) I need Help BAD…Thx again!!
it seems your post have been missed by the removal expert
notified now…check back later today, they are usually here after work hours european time
Hi,
Run this diagnostic tool
Please download zoek.exe and save it to your desktop.
[*] Close any open browsers.
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
[*] Double click on zoek.exe to run the tool .
Please wait while the tool does not start…
[*] Copy the text present inside the code box below and paste it into the large window in the zoek tool:
autoclean;
filesrcm;
startupall;
firefoxlook;
chromelook;
emptytemp;
emptyclsid;
emptyiecache;
emptyjava;
emptyflash;
emptyIEcache;
installedprogs;
Check the options below:
SystemRestorePoint
[*] Click on Run script button
Please wait until a logreport will open (this can be after reboot)
[*] Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”
Run aswMBR AntiRootkit tool
Please download aswMBR and save it to your desktop.
Double click aswMBR.exe to start the tool.
[*]Select Yes if prompted to download the Avast database.
[*]Click Scan
[*]Upon completion of the scan ( Scan finished successfully ) click Save log and save it to your desktop, and post that log in your next reply for review.
Note: do NOT attempt any Fix yet.
I am disgusted with pop ups which are unremovable, no way to get rid of them and they block my email screen. How do I reach the people responsible for this? I have Yahoo and they are untouchable.
zimexlady please start your own topic and follow this guide