Problem Booting XP, safe mode hangs on aswrvrt.sys

Viruses and worms
1

I have a FRST.txt file but don’t see how to attach it, Thank you.

2

have you looked below the box you write in? … Attachments and other options

and we need both logs from FRST

experts will be back online tomorrow

3

Thank you, I was focused on a paper clip…

Attached is the FRST.txt log

4

What happened prior to the non-booting ?

Download the attached fixlist.txt to the same location as FRST
Start FRST and press fix
On completion try a normal boot

5

I think my mother purchased an avast subscription or upgrade but am not sure.

6

Did the system boot after the fix ?

7

The system did not boot, still hung at aswrvrt.sys

8

This will stop all Avast drivers from loading

Download the attached fixlist.txt to the same location as FRST
Start FRST and press fix
On completion try a normal boot

9

Boot was not successful. When attempting to boot in safe mode it hangs at Mup.sys

10

OK then we are looking at a system problem

Access the system bios and change the boot device from IDE to SATA or vice versa and then try a boot
http://smallbusiness.chron.com/change-sata-ide-bios-53443.html

11

I am not able to locate a place to change the drive type. The HDD is ide.

12

Are you sure you cannot change it to SATA

13

No, i don’t see a way to change the HDD type. It’s section is grayed out in the BIOS screen from editing.

14

Unfortunately there is little else that can be done now maybe a repair of XP http://www.geekstogo.com/forum/topic/138-how-to-repair-windows-xp/