Problem connecting Avast Clean up Premium to cloud service

Avast Cleanup
1

Good afternoon,

I use the Cloud Clean up function of Avast Clean Up premium to clean double photo’s on my Google Drive.
Since 05/06/26 I can’t connect to Google Drive(or Dropbox or Gmail) anymore.

foutmelding Avast
foutmelding Avast892×580 50.5 KB

Version 26.6 18625

I tried all the help-articals on the website and the help of the AI chat agent on the website.

  • re-installing Avast;
  • re-connecting Avast to Drive;
  • clearing cache;
  • rebooting my pc.

I expect this to be some some bug which need to be fixed by Avast development.

Kind regards,
R. Bles

2

First, I’m an Avast user and not an Avast Team member. I only use Avast Antivirus Free and not Avast Cleanup.

The current regular release of Avast is 26.5 (see my details below), the main Avast Antivirus programs are or should be on the same version. I don’t know if that includes Avast CleanUp Premium. Currently Avast 26.6 is in beta testing.

I will try and draw some Avast Team attention to your topic.

3

Bonjour, je suis sur WIndows 11 (PC de bureau). Je ne vois pas l’option Cloud Cleaner dans mon logiciel Avast Cleaner Premium. Le Chat Support me dit que c’est normal car cette fonctionnalité est disponible dans Avast One > Avast Cleaner. Or, j’ai la suite Avast Ultimate > Avast Cleaner.

En tant que client qui a acheté tout le pack, c’est vraiment dommage de ne pas disposer de cette fonctionnalité.
Comment demander à l’équipe technique de corriger cela ?