Lately I’ve been having a problem when I try to restart the system.
It hangs and a small warning appears telling me a program is not
responding. Unfortunately I cannot read the full path because
the full path to the offending executable is to long to shown on
the small window. It starts: “Trd ww: C:\Program Files\Alwill\Soft…”
I’ve removed AVAST and reinstalled it but problem still occurs.
Any help much appreciated.
Regards
Joaquin
Can you check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
In XP/Vista, is there any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’?
Thanks for replying.
Event Viewer does not show any errors.
Log folder shows the following logs and content:
aswBoot.log
aswMaiSv.log
nshield.log
Notice.log
Setup.log
Do let me know if you need more information.
Many thanks for your help, it’s much appreciated.
Joaquin
Set the log level to “Debug” could give us a clue.
The log is: C:\Program Files\Alwil Software\Avast4\DATA\log\Debug.log
Isn’t there any file called unp… in that folder?
Have set log to debug.
There are no files with unp in them.
Will check debug log later an let you know.
Joaquin
OK sorry for the delay in coming back.
The executable responsible for holding up shutdown/restart is ashDisp.exe.
The debug.log reads:
06/01/2008 17:29:14 1199640554 SYSTEM 976 Calling schedInit…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Fixing startup entries…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Starting InetWD…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Starting IdleUI and integrity thread…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Starting window thread…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Starting TCP daemon thread…
06/01/2008 17:29:14 1199640554 SYSTEM 976 Leaving aswServ::Init…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Calling schedInit…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Fixing startup entries…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Starting InetWD…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Starting IdleUI and integrity thread…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Starting window thread…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Starting TCP daemon thread…
07/01/2008 09:28:52 1199698132 SYSTEM 976 Leaving aswServ::Init…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Calling schedInit…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Fixing startup entries…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Starting InetWD…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Starting IdleUI and integrity thread…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Starting window thread…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Starting TCP daemon thread…
07/01/2008 17:46:55 1199728015 SYSTEM 976 Leaving aswServ::Init…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Calling schedInit…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Fixing startup entries…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Starting InetWD…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Starting IdleUI and integrity thread…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Starting window thread…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Starting TCP daemon thread…
09/01/2008 00:48:44 1199839724 SYSTEM 984 Leaving aswServ::Init…
The only way I have managed to shut down is by manually terminating the program.
Thanks
Sorry one more thing.
Under event viewer there are system errors
Source Side by Side
Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system.
Source Side by Side
Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.
Source Side by Side
Generate Activation Context failed for C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_39049d00\MFC80U.DLL. Reference error message: The operation completed successfully
Thanks
Joaquin
Pretty much the same here!
I have had a proccess in my pc(found by task manager>proccesses tab) called ashDisp.exe and it was always locking up my pc. It even reverted my pc from XP to 2000 a few times! :o When I end it the pc is completely stable. I found out it belongs to avast! internet security by web search. Help! ???