Can someone please help me!?
My Avast won’t let me update! It keeps saying that the “package is broken” and it wont update.
The version I have is 110508-0
Can someone please tell me what wrong!? I’m scared I might have a virus or something.
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.
- Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
Vista, win7 - Repair of avast. Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
You may need to reboot after the repair.
It wouldn’t let me repair it and it said I should get the “full update”
Here is the last part of the log
15:28:23 min/gen Started: 08.05.2011, 15:28:23
15:28:23 min/gen Running setup_ais-443 (1091)
15:28:23 nrm/sys Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
15:28:23 nrm/sys Memory: 49% load. Phys:927104/1833392K free, Page:2590436/3666784K free, Virt:2058212/2097024K free
15:28:23 vrb/sys Computer WinName: DALTON-PC
15:28:23 min/sys Windows Net User: SYSTEM
15:28:23 min/gen Cmdline: /downloadpkgs /noreboot /silent /session “9”
15:28:23 vrb/gen DldSrc set to inet
15:28:23 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
15:28:23 min/gen Old version: 443 (1091)
15:28:23 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
15:28:23 nrm/sys Using temp: C:\windows\TEMP_asw_aisI.tm~a04228 (147071M free)
15:28:23 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
15:28:23 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1091;p)
15:28:23 vrb/sys Computer DnsName: Dalton-PC
15:28:23 vrb/sys Computer Ip Addr: 192.168.1.40
15:28:23 nrm/sys Installed in: C:\Program Files\Alwil Software\Avast5 (147071M free)
15:28:23 nrm/int SYNCER: Type: use IE settings
15:28:23 nrm/int SYNCER: Auth: another authentication, use WinInet
15:28:23 vrb/pkg Part prg_ais-443 is installed
15:28:24 vrb/pkg Part vps_win32-11050800 is installed
15:28:24 vrb/pkg Part setup_ais-443 is installed
15:28:24 vrb/pkg Part jrog-a7 is installed
15:28:24 vrb/pkg Part jrog2-1f1 is installed
15:28:24 vrb/gen LoadState: Edition=1
15:28:24 min/gen Old version: 443 (1091)
15:28:24 vrb/fil SetExistingFilesBitmap: 890->384->384
15:28:24 min/gen GUID: 479da54c-699f-42de-a8c6-b0fe46d020b6
15:28:24 nrm/gen Server definition(s) loaded for ‘main’: 297 (maintenance:0)
15:28:24 nrm/gen SelectCurrent: selected server ‘Download336 AVAST5 Server’ from ‘main’
15:28:24 nrm/int SYNCER: Type: use IE settings
15:28:24 nrm/int SYNCER: Auth: another authentication, use WinInet
15:28:24 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
15:28:24 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
15:28:24 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
15:28:24 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
15:28:24 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1091;p)
15:28:25 nrm/int Used server: http://109.123.114.58/iavs5x
15:28:25 min/fil GetFileWithRetry: servers.def.vpx downloaded .
15:28:25 min/fil servers.def.vpx not changed, 1302794162
15:28:25 nrm/gen Server definition(s) loaded for ‘main’: 297 (maintenance:0)
15:28:25 nrm/gen SelectCurrent: selected server ‘Limelight 002 AVAST5 Server’ from ‘main’
15:28:25 nrm/int SYNCER: Type: use IE settings
15:28:25 nrm/int SYNCER: Auth: another authentication, use WinInet
15:28:25 nrm/int Used server: http://ll002.avast.com/iavs5x
15:28:25 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
15:28:25 min/fil prod-ais.vpx not changed, 1304880697
15:28:25 min/pkg LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
15:28:25 min/pkg ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
15:28:25 min/pkg LoadAllDefs failed 0x20000011
15:28:25 vrb/pkg FilterOutExistingFiles: 384 & 384 = 0
15:28:25 vrb/pkg FilterOutExistingFiles: 384 & 384 = 0
15:28:25 min/gen m_bOperationDidSomething 384/384/0
Use this option then - Avast! Manual Virus Definitions Update Download - avast! Virus Definitions Update - Manual Download VPS Update (virus definitions, vpsupd.exe, approx 39.5MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
Note: Ignore the file name in the images of the page that is displayed after clicking the download link, they are for the main program, not for vpsupd.exe which will be downloaded.
Okay I did that but it said that VPS is already up to date. But when I check avast it still says that it hasn’t updated.
Wait. Was I supposed to download the one for 5 & 6 or the one for 4?
Strange post by the OP
It seems to be that the current vd is 110508-0
So why would it update this?
http://i55.tinypic.com/35dc7z9.jpg
It is? Then why am I getting notifications that Avast did not update successfully?
You are using avast6 so it should be the one for 5/6.
If that doesn’t resolve it you are looking at a reinstall.
From your attached image it is a sync problem and that is what the repair has resolved in the past, so first try a reboot and see if that resolves it. If not then try the repair again and reboot, other wise the reinstall.
Okay I’ve re-installed it and everything.
Only now the program won’t work at all. It doesn’t seem to be turned on.
Every time I try to register it, it says that there is an error.
And every time I click Fix Now nothing happens
Did you have another AV installed before avast, if so what was it and how was it removed ?
I think you are probably going to have to try a clean reinstall (this assumes you are using the avast free version:
-
Download the latest version of avast, 6.0.1091 http://www.avast.com/free-antivirus-download and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.
-
Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
-
- Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.- 3. install the latest version, reboot.