problem with browser after upgrade to Avast Pro

Could someone help me, please. J really don’t know to do.

Since you’ve tried repair with no success,have you uninstalled/reinstalled?

Please, answer the other questions… we’re affraid to ask you to do something that you don’t know, that will solve or not the problem… we need more info from you.

Hi,

I uninstall Avast, then I try to open IE. All looks ok.

Next I reinstall avast pro (the newest ver) and the IE crash :cry: Even if I stop script blocer and web shield (I’m not sure how it is call in English) IE shutdown at once.

I suppose that the problem is script blocker. Earlier I use Avast Home and there isn’t any problem. When I buy Pro version I break down.

If you need more info I try to answer it. My XP pro is up-to-date: all upgrades are installed.

If you feel script blocker, is your problem, stopping it may not be enough. Left click the “a” icon, select script blocker, terminate button.

in my language is call:

  • pause - stopping service for a while
  • stop - even after restart the service is stopped.

I use the second option, but the result is as mentioned above :-[

Alternatively, you can try uninstalling ScriptBlocker to make really sure it’s innocent.

Control Panel → Add/Remove Programs → avast! Antivirus → Change/Remove and uncheck the box next to ScriptBlocker (at the bottom of the list of features).

Thanks
Vlk

Hello again,

I downgrade to avast home (without script blocker). IE 7 works, beside problem with some webs (e.g. www.avast.com and www.ae.krakow.pl - mentioned ealier). It seems to be problem with javascripts, but I have no idea what is it and how I can fix it.

Thanks a lot for all your reply, but my browser still don’t work perfectly.

Even after you’ve uninstalled Script Blocker? So… avast is not the only guilty here…
By the way, I use IE7 with Script Blocker without problem…

Tech, thanks a lot for your replies.

The problem with IE7 starts just after upgrade to pro version - avasr probably change something in windows register during installation. Do you know how I can repair it?

I buy pro version because I want use script blocker. I’d be grateful for any help.

Do you use any other security program that could interfere?
Which is your script settings into IE? I mean, the security level for Internet is set to ‘default’ settings? It’s hard for me, an user, try to guess what’s wrong. Hope Alwil team drop some light here.-

Edited… Wow… just a second and Kubecj jumped here. Thanks.

Hi,

I need to know:
your os
exact operations you did

Then, try this:
Repair avast, reboot

Did it help?

If not:
run command line (cmd.exe), cd (switch) to avast’s directory, then run
aswregsvr.exe ahascr.dll

reboot

Did it help?

Please do it in this order so that we can get to the source of the problem.

Hi people!

I’m having the same problem… I was using the free edition and thought it was good so upgraded to Pro and since then I cannot access my hotmail and other sites that use various scripts… I tried disabling all the avast stuff but to no avail, in the end I uninstalled (which still didn’t fix it) and then I had to do a system restore, which got things working again. I just re-installed Avast to make sure it wasn’t just a corrupt install (via a fresh download) and i’m back to square one!!

I am running Vista 64 Ultimate on a Pentium 820D, 2GB DDR2 Corsair XMS2, sata Hd…

I will try the steps you just mentioned Kubecj and let you know if they work…

Just an update, the two steps suggested did not work… :0( I don’t want to have to switch to another company now i’ve forked out for a two year subscription!!!

Well I tried a few more things, but not had any luck thus-far… I set the logging level to debug and tried watching to see if it said anything when i opened up my emails (which it’s currently blocking me getting into among many other things!!) but nothing was logged, so that scuppered that idea… Now that i’m not the only person to have this problem, odds are there’s plenty more people out there! Interestingly, I looked through the setup/installation log and where it detected my OS version it said Vista 64 (correct) but next to that it said AMD processor (or something similar) which is wrong as I have an Intel…

Just as another note, the problem occurs for me from both upgrade from free and also fresh install… If any staff need any detailed info let me know and i’ll help out as much as poss (i REALLY want this fixed!!)

OK, I’m afraid there’s really a problem in the current version of avast setup. That is, tt doesn’t install the Script Blocker module correctly if upgrading from the Home Edition.

We’ll think of ways to fix the issue. In the meantime, I have created a small reg file. Importing (=clicking) this file should fix the problem.

For 32-bit Windows version: http://public.avast.com/~vlk/fix-sb32.reg
For 64-bit Windows version: http://public.avast.com/~vlk/fix-sb64.reg

A reboot may be necessary for the changes to become effective.

Please let me know if it works.

Thanks
Vlk

Awesome, thanks for looking into it, i’ll try it out now!!

seems to have done the trick! thank you!!

Sorry for stupid question: how I can check my XP pro version (32-bit / 64 -bit)

Sorry for stupid question: how I can check my XP pro version (32-bit / 64 -bit)

If you don’t know which version you have, it is 32-bit! :wink:

Seriously, 64-bit XP wasn’t even distributed using normal channels - it was more or less a “geek thing”… :slight_smile: