problem with photo

Avast Mobile Apps Avast Anti-Theft for Android
1

Hello,
with huawei y6 ii i have another problem that sometimes downloading the photo the file is empty by 0 kb, while on phone memory the file is correct, does anyone know the reason?

thanks
by

2

You mean from my.avast.com portal?

3

yes

4

nobody can help?

thanks
bye

5

How exactly are you downloading the photo ?
On the phone or on a pc or… ?

6

Both pc and smrtphone happen the same problem from my.avast site, that the photos have size 0 kb.