problem with update avast free antivirus

[system]

Yea, mine hasn’t updated since yesterday, late afternoon. No error messages, just hasn’t updated. The last attempt on the GUI it said was 52 minutes ago.

Maybe with it being the Easter Holiday, they aren’t releasing the typical two updates that we usually get each day. But these things usually work themselves out.

Avast has hundreds and hundreds of servers around the world, and I would suspect there is downtime in some areas.

If other people are having the same problems, it’s not you, or your computer, it’s the servers.

Jack

[system]

@DavidR post:20

That is what we have seen on many occasions in these forums with ashampoo firewall blocking avast update.

Thanks for a complete answer. I uninstalled ashampoo and now avast update works! The only question i still have - why previous avast version lived together with ashampoo in peace and harmony.

[DavidR]

@Jack 1000 post:21

Yea, mine hasn’t updated since yesterday, late afternoon. No error messages, just hasn’t updated. The last attempt on the GUI it said was 52 minutes ago.

Maybe with it being the Easter Holiday, they aren’t releasing the typical two updates that we usually get each day. But these things usually work themselves out.

I wouldn’t be concerned about that as essentially it isn’t reporting a problem, just that there wasn’t an update available.

It was only about an hour and a half ago that the first one for today was released.

[DavidR]

@J3QQ post:22

@DavidR post:20

That is what we have seen on many occasions in these forums with ashampoo firewall blocking avast update.

Thanks for a complete answer. I uninstalled ashampoo and now avast update works! The only question i still have - why previous avast version lived together with ashampoo in peace and harmony.

The problem is usually only likely to rear its head when a program update occurs, but it is also possibly for it to be corruption in ashampoo firewall, were it gets a case of digital amnesia, although it might say it is allowed it is still blocked. That is why we suggest deleting the entry to try and reset this program control function.

As said before there are lots of cases like this for whatever reason ashampoo firewall is blocking the avast update, even when stopped.

Unfortunately we know nothing of the internal workings of ashampoo as to why this might happen. All that we do know is that when ashampoo is removed from the equation avast updates.

[system]

@DavidR post:24

Unfortunately we know nothing of the internal workings of ashampoo as to why this might happen. All that we do know is that when ashampoo is removed from the equation avast updates.

OK. I’ve written to ashampoo about this.

[system]

@SafeSurf post:12

@ jackie339,

Try an Avast Repair:

• Go to Control Panel > Add/Remove programs > Avast Antivirus.
• Scroll down and choose Repair function in the pop-up window.
• Reboot.

Let us know if this fixes your problem. It may also fix itself on the next update as well, but keep us posted. Thanks.

I tried Repair and got the same MS error message on my desktop.

Then I tried Update and got the following message. “Error processing pages Please use Full update”

My laptop updates fine using the same Vista OS.

[system]

@J3QQ post:25

@DavidR post:24

Unfortunately we know nothing of the internal workings of ashampoo as to why this might happen. All that we do know is that when ashampoo is removed from the equation avast updates.

OK. I’ve written to ashampoo about this.

Got the answer from ashampoo:

Hello,

we are sorry, actually the only way to solve this problem is to remove Ashampoo Firewall Free.
Sorry we can’t offer a solution for this issue.

MfG/Regards
Kay Hasbargen
Kundendienst | Support

[system]

@jackie339 post:26

I tried Repair and got the same MS error message on my desktop.
Then I tried Update and got the following message. “Error processing pages Please use Full update”

I need additional information from you:

1. What version of Avast did you install? 6.0.1091 - this is the latest version
2. What other security software do you currently have or did you have in the past on this machine including:

• Antivirus (AV)
• Firewall (FW)
• Trial versions of AV, FW and other security programs
• Other security software
• If they were in the past, how did you remove them (the vendor’s uninstaller’s tool or another way)?

3. How do you connect to the Internet?
4. Did you recently upgrade to this version of Avast or do a clean install?

[system]

try this:
first disable Avast self protection, copy avast.setup to avast.setup.exe, enable protection.
disable automatic update and copy a link to avast.setup.exe to startup folder or write a key to registry autorun. not the best solution but works. i think ashampoo cant identify .setup extension as executable maybe that causes the problem. sorry for my poor english.

[DavidR]

Aside from you are replying to a topic that over 6 months old, I think that the ashampoo firewall is effectively abandoned, no development. A security application that is no longer developed as far as I’m concerned is no longer a security application but dead.

From the Ashampoo web site it shows Version 1.20, 10 04 2007 is the latest version of the Ashampoo free Firewall.