problem with update avast free antivirus

Avast Free Antivirus / Premium Security
1

hi frnds,

am not able update avast free antivirus even manually.

error saying as cannot connect to server.

help me out how to update software.

Arjun

2

What is your firewall ?
Does it allow avast.setup internet access ?

  • If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.

Also check the avastUI, Settings, Updates, Proxy Settings and check the Direct connection (no proxy) if you don’t use a proxy to connect to the internet.

3

thanq for replying.

im not using any firewall.

am using proxy connection and i checked with direct connection and proxy setting for update as you said but still not updating.

what shall i do now?

arjun

4

… I`ve got the same problem. Firewall ok, Internet connection ok. But Avast does update automatically - last update was yesterday 6:20 pm. Manual update attempts do not show any result. It seems that the program cannot connect to the update server…

Mc User

5

Sorry, there was a mistake…

… I`ve got the same problem. Firewall ok, Internet connection ok. But Avast does NOT update automatically - last update was yesterday 6:20 pm. Manual update attempts do not show any result. It seems that the program cannot connect to the update server…

Mc User

6

Considering that latest VPS is 100317-1 from yesterday, I don’t exactly see what’s the problem. ???

7

Well, the last update I received was VPS 110317-0. So I expected VPS 110317-1 for this morning. Normaly avast checks every 4 hours. Not so yesterday evening and today.

So I tried to update manually - and this does not work at the moment.

Mc User

8

Did you have any other antivirus on your computer before using avast?. If you did how did you remove it?(NORTONS?SYMANTEC & MACAFEE HAVE FULL REMOVAL TOOLS) Essential to get rid of all traces in the registry. What op system are u using?

9

Yes, I work with Threadfire, as well. But now my machine is ok again. Avast just updated with VPS 110318-0 automatically. And I checked the manual option - works now well, too.

I guess there was a temporay problem with the update-server. I am happy now.

But I do not know whether arjun_vas2005 is happy, as well. Actually, he adressed the problem first.

Best wishes
Mc User

10

I read this as your are using a proxy to connect to the internet, is that correct ?

If so then you need to enter the proxy setting into the avastUI, Settings, Updates, Proxy Settings, check the Specify proxy server option and enter the details of the proxy you use.

11

I get a Microsoft popup window (vista OS) that says AVAS! Antivirus update stopped working and was closed. The latest program was updated but can’t update either manually or automatically. Any solution from my end?

12

@ jackie339,

Try an Avast Repair:

  • Go to Control Panel > Add/Remove programs > Avast Antivirus.
  • Scroll down and choose Repair function in the pop-up window.
  • Reboot.

Let us know if this fixes your problem. It may also fix itself on the next update as well, but keep us posted. Thanks.

13

Hi everybody!
My avast doesn’t want to update: can’t connect to a server. But manual “ping” shows that server is online and OK. I’ve stopped all firewalls (ashampoo and windows’s one), reinstalled avast and I’ve nevere used other AV except avast. BTW, with avast 5 there were no problem with update.

14

The ashampoo firewall in the past has proven to be a pain in this regard. Read my first reply and confirm it is allowed and if so delete the entry for it and see if that works.

Of those who had this problem and ashampoo firewall, when it was uninstalled no problem.

15

I stopped ashampoo at all, but it doesn’t help.

16

I don’t think stopping it works as the underlying drivers, etc. will still be running and that could still have an effect.

So please try what was suggested in my Reply #1 above.

17

A year or so ago this happened to me,

I think it was a duration of 24 to 48 hours before the servers updated. I did not do anything to Avast, or the computer, and it just started working again. I would not worry about it for 24 hours. Maybe you have some server downtime. If you are into that second day of 48 hours, than try a Repair of Avast:

Windows Control Panel-Avast-Click Remove- Click Repair.

If one of the servers is down, you won’t be able to do anything for an Avast update, until it is back up again. If you don’t get something by tomorrow morning, I would be concerned at that time.

Jack

18

I tried: I removed all avast rules from ashampoo. But then ashampoo doesn’t see that avast tries to make an internet connection. Then I stopped ashampoo, disabled it in autorun in msconfig, so after reboot there was no ashampoo processes, but avast’s update didn’t work. It seems that the only way to fix the problem with update is uninstall ashampoo…

19

Unfortunately it doesn’t work, still can’t connect. Thnx.

20

That is what we have seen on many occasions in these forums with ashampoo firewall blocking avast update. I would certainly consider enabling the windows firewall and uninstalling ashampoo and see if you can get updates to work. If that works then choosing a different firewall would be the way to go.

Many forum users are using these:

  • Online Armor for the most parts fine but it has caused some users grief after avast program updates and that is something you have to watch out for.

  • PrivateFirewall, http://www.privacyware.com/personal_firewall.html

  • Outpost Free Suite 7, which should still provide good protection, http://free.agnitum.com/. Whilst this is a suite, when you install it, it detects avast and asks if you have it installed, answering Yes will mean it doesn’t install the antivirus, anti-spyware and web control modules to maintain compatibility.

Should you choose Outpost.

  • Outpost Exclusions - Whilst Outpost would have you exclude its folder from avast scans, I don’t feel that is required, if outpost is running in its compatibility mode with no anti-spyware and no web control modules running.

Personally other than a single file exclusion I don’t believe you need exclude the Outpost folder, I haven’t in all of the time that I have been using avast and outpost together and that is many years.

This is the file and path that I have in the File System Shield, Expert Settings, Exclusions section, C:\Program Files\Agnitum\Outpost Firewall Pro\wl_hook.dll (easiest it to copy and paste this full path). This file is as its name implies a hooking tool that outpost uses to monitor activity also and is the only file where I ever had any issue with avast.