Problems, problems and more problems - we need help

Avast Free Antivirus / Premium Security
1

:-[ ???oh my - we liked the free trail of avast and it ran out so we bought it for over $50.00 - but it wont turn on - we r sooooo frustrated with it we tried to delete it and install eset - funny how its made by same company huh? - but anyways it says there is an error and it is not turned on so we tried everything we could to make it come on with no luck. avast says they give help 24-7, but where oh where do we find any help at all, we dont know. so here we are hoping someone will take pity on us fools and help us either turn it on or delete it. can anyone help. please oh please oh please?
Linda and Jesse, grandma and grandpa in ohio

2

Which is the other (old) antivirus installed in this machine? How did you remove it?

3

::slight_smile: :cry: we have not been able to remove it - and still cant use the avast we bought?? thank you for interest - sorry been so long since i been here - any input? any suggestions? :-[

4

You can’t use two antivirus at a time, they conflict.
Which is your old antivirus?

5

Hello! Who can help me! For some time using avast antivirus 4.8 and comodo firewall 3.8 with defense + (set to “proactive defense”), everything went perfect Windows load faster, but with the transition from version 3.8 to 3.9, windows move very hard stage “welcome screen” in windows itself! What is the reason? Thanks!

6

:slight_smile: Hi “Thug” :

You need to START your own “thread” and NOT latch onto someone else’s .

7

Long time ago, I have the same problems (but using the Home Editon). I tried this step:

  1. Uninstall both antivirus, Avast may need “uninstall utility” which can be found at http://www.avast.com/eng/avast-uninstall-utility.html

  2. Restart the computer;

  3. Try to clean the registry (CCleaner may helps if you do not want to clean it manually) of the antivirus software;

  4. Restat once again;

  5. Install avast (I think you may use Home Edition or Pro, just the same as I know) → Finish install;

  6. Restart (again…, sorry so many times restart);

  7. Put your key, if you use Home Edition, it should be automaticly upgrade to Pro Edition if you connect to the internet.

Hope this will help. :slight_smile:

8

Thanks! Frankly had a small effect, but even if the system starts quickly, if I restart the problem appears equally, you know what is funny, if you install an older version of Avast, for example 4.7__ and give upgrate the new version 4.8.1335 system is performing well, however is loading fine, I have the same problem, happened with other versions of antivirus, frankly seems weird that it happens, it’s not normal, the new version should behave like the previous version! Thanks

9

You could have register for free at the avast site.