Hi there, I don’t know if this is the place to ask - but I am at my wits end! Since opting for a Freebox router in January, I have had intermittent connection issues, but they have never been a major issue. But slowly in the last week or so, getting on to only certain websites in IE has become almost impossible. And one site is a CMS where I need to upload products, so it is a real headache. I have presumed up until now that it is a problem with my router/server. BUT in the last day or so, when I have experienced these problems, I have used my laptop - and there is no issue at all! So it can’t be my router can it? It is an issue with my pc - a virus/internet settings/avast settings? I got this message today on the CMS “if you using SSL make sure your certificate is valid” (I don’t know if this is relevant) Any help you could give me would be appreciated - I don’t know where to begin!!
I have just been trying to get into all three of my google accounts and non of my passwords were recognised. Just tried it on my laptop and everything was fine. I think maybe I have a virus?
Start with this. https://forum.avast.com/index.php?topic=53253.0
Follow instructions and attach Malwarebytes and Farbar Recovery Scan Tool logs … 3 logs total
Here we go…
it may take some hours before the log experts are online, they are usually here when home from work 
ok no worries 
Could you let me know what problems are apparent after this
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: Toolbar: HKU\S-1-5-21-2835797480-3305802549-2058157893-1001 -> No Name - {5245414C-312D-5350-00A7-7A786E7484D7} - No File AlternateDataStreams: C:\Users\Elizabeth\Desktop\HDA.jpeg:3or4kl4x13tuuug3Byamue2s4b AlternateDataStreams: C:\Users\Elizabeth\Desktop\HDA.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music 2.jpeg:3or4kl4x13tuuug3Byamue2s4b AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music 2.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music.jpeg:3or4kl4x13tuuug3Byamue2s4b AlternateDataStreams: C:\Users\Elizabeth\Desktop\Music.jpeg:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d} Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
Both attached…
How is your connection now ?
At a glance all seems to be well.
Actually, I have just tried the CMS I need to upload products on to and I am still having difficulty. Not to get on to the site, but once I am there and do a bit of work, I can’t upload and carry on??
And my pc has actually just crashed with the dreaded blue screen!!! what next?
What was referenced on the BSOD (driver/file)
Also what error do you get when you try to upload
What is the BSOD please? And when I try to upload there is only a white IE page with Oops IE could not connect to…etc
What is the BSOD please? = “And my pc has actually just crashed with the dreaded blue screen!!!”
I only saw it briefly, so I can’t say. Can I find a report somewhere on my pc?
Could you open Avast and go to settings > active protection > webshield > customise
Remove the tick from Enable HTTPS scanning
OK out and try the upload again
still can’t upload and get message from site - could not send images to server. check internet connection, if you are using ssl make sure your certificate is valid and not self signed
OK I will need a quick think about this
Any joy? I haven’t used that particular CMS since we last spoke and I’ve had no problems with my pc at all in that time. So I don’t know what that thing with the BSOD was all about. But today when I go to use this website or their CMS - I still have difficulty connecting! Are there some settings somewhere that are preventing me from accessing these sites? Like I say - I don’t have this problem on my laptop - only my pc.