Problems with licences

I bought the 2 year antivirus deal with Avast. Now I got an email that says my trial time is ending. I went to see my licences and it shows my antivirus is still free version but I have a deal about some Avast Clean Up I never wanted. And the website says I can’t cancel the auto-renewal for subscription.

I’m stunned.

Contact support: https://support.avast.com/support/tickets/new