PRODUCTION SERVER IS DOWN AGAIN

the EDU AVAST e-mail does not work anymore and I do not have the online form so thought should post it here.

Ent Server not recognize login, contact me directly don’t just post reply here, your website does not allow word attachments so cannot upload screen shot

A screenshot is not in a Word format.
Change the format and try again.

Have you already tried the chat ?
https://www.avast.com/business-support.php