professional won't work

Avast Free Antivirus / Premium Security
1

I bought the professional avast and now my computer says I’m not protected because my avast 4.8 isn’t turned on. How can I know if it is turned on and what can I do?

2

Hi TinaH,

If you hover over the avast! tray icon, what does it say?
Is there a red circle with a line through it (like the picture)
What happens if you right click the tray icon and click ‘start On-Access Protection’?

Did you have any previous antivirus? If so, how was it removed?
It may be necessary to remove it with the relevant unintaller.

-Scott-

3

I downloaded it yesterday and it said it didn’t work. Just now it says it is working. Why would there have been a delay?

4

I’m not quite sure…did you reboot? Maybe that solved it…

The main thing is that it works now :slight_smile:

-Scott-

5

U should contact the Avast! sale or a member of ALWIL on this forum so they can verify your buy and verify your key.

If its was me i would do this.

I hope i didnt make your life more harder 8)

Mr.Agent

6

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log