Hi,
I purchased a two year subscription to Avast on 10-April-2012. The installation claimed the install was successful but when the computer restarted a dialog box appeared in the middle of the screen saying:
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"CAvastTrayIcon: AvastUI.exe - Application Error
The Instruction at 0x00414ab8 [this number changes]. The memory could not be written
Click on OK to terminate the program"
If I click OK a new pop-up (with a new number) displays in the middle of the screen.
Also, in mail, a voice will say something like “suspicious item found” while receiving for a particular e-mail account, and that account would not receive any more e-mails.
I put in a trouble ticket on 11-April-2012 regarding this, but had not heard back from you (as of today, I have not heard anything regarding this).
Because your software completely disables my ability to receive e-mails (not to mention the ever-present pop-up), and I have not received any attention on the trouble ticket, I had to uninstall it.
Because I have not heard back from you about it I would like to get my money back. Your advertising claims there is an unconditional “money back” guaranty, but I’m having trouble figuring out how to get my money refunded.
I put in a trouble ticket (#BEF-725499) on 13-April-2012, asking what I must do to get a refund, but, like the first trouble ticket, this one has not be answered.
I have uninstalled your software for a competitor’s 30-day trial. Can you please tell me what I must do to obtain a refund for my purchase.
Thank you for your help.
-John